Cell Therapy Field Market Access Training & Operations Lead (Associate Director)

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Summary:

The Training & Operations Lead is responsible for leading the critical responsibilities of training and operations to support the successful execution of Cell Therapy Market Access Manager (CMAM) team objectives. Requiring a high degree of agility, a collaborative approach, and demonstrated leadership qualities, this role will provide both strategic and operational support to peers on the CMAM team and team leadership, while also serving as a liaison to functional partners.  The individual will enhance and maintain all aspects of CMAM Training, inclusive of both the new hire training program as well as ongoing training to elevate and maintain current knowledge and development of the full team.

This role will also serve as a National Level CMAM, identifying and escalating national business and access trends, as well as health system-level trends, while providing both short- and mid-term territory coverage on an as-needed basis. The role will report into the Sr. Director, Cell Therapy Market Access Managers, and collaborate closely across the CMAM LT and matrix partners. The individual is required to achieve all assigned goals while maintaining compliance with all BMS standards.

The role will work closely with US Market Access Strategy, Patient Access Support Services, Trade/Distribution, Brand Marketing, Field Sales, Distribution, Medical, Legal, Compliance as well as other key internal matrix team partners, external customers, trade associations and critical vendor partners of BMS.

Collaborates with: CMAM LT, including East and West Regional Directors, as well as other Cell Therapy and Market Access functional leaders

To be successful in this role, the individual must be a highly engaged team player with a strong strategic mind-set and exceptional execution skills who can function effectively in a fast growing and highly successful organization building its position as the market leader in cellular therapy.

The position is field based.

Responsibilities:

• Identify operational challenges and bottlenecks in support of efficient ways of working across the Cell Therapy Market Access Manager (CMAM) team

• Lead the development of operational solutions to support efficient execution of day-to-day team activities and objectives, including but not limited to:

  • Ensuring patient level distributor orders are placed within the designated time frame,

  • Supporting the progression of treatment center onboarding activities within the designated time frames,

  • Facilitating the team-wide completion of critical ad-hoc customer initiatives and reporting of associated outcomes to CMAM LT

• Enhance data analytics and reporting capabilities to monitor metrics in line with evolving business objectives

• Lead the enhancement and maintenance of CMAM training program (both new hire and ongoing) in collaboration with Market Access Commercialization Learning, Access Strategy, and vendor partners

• Lead the development, planning, and execution of new hire training curriculum when new CMAM(s) join the team

• Provide interim support for both activated and onboarding treatment centers in all elements of Market Access, including Government payer policy, local payer dynamics and coverage policy, complex reimbursement, coding & billing dynamics, and all components of the Cell Therapy ordering and distribution process for a given territory on a short-term or mid-term basis, as needed

• Identify and provide relevant national-level marketplace feedback in a timely manner to the LT on customer business trends, competitive updates and account issues/opportunities

• Assist the CMAM LT in the management of day-to-day escalations, effectively driving towards resolution and/or informing other functions when additional escalation is warranted.

• Work cross functionally within the Cell Therapy Account Management Team, Payer Account Executives, Cell Therapy Patient Operations, Cell Therapy Patient Support Services, Trade/Distribution, Cell Therapy Access Strategy Team, and other matrix teams as needed to ensure Market Access product objectives are met

• Deliver impactful presentations and/or participate in executive level engagements with external healthcare professionals on access and reimbursement related topics as needed and in support of the CMAM LT

• Participate in virtual field rides with new hires to ensure competency and identify additional training opportunities or gaps

• Identify and share trends in customer feedback, gaps and/or opportunities as related to customer facing resources

• Serve as lead (or co-lead) in managing flow of information to and from primary vendor partners (Distributor, Patient Services Hub, etc.), partnering closely with the internal colleagues that manage each vendor. This responsibility can include but is not limited to:

  • Participating in solutions-identification to address recurring or evolving vendor challenges or gaps as business objectives shift 

  • Attending a regular cadence of meetings with internal stakeholders and vendor; providing updates to CMAM team as needed

  • Fielding questions/concerns from team and triaging appropriately

• In collaboration with the LT, assist with the development of objectives, agenda, content, and follow up activities for national and regional team meetings

Qualifications:

• Bachelor’s degree in business, Health or Life Sciences, Healthcare Administration, or related field required; advanced degree (MBA, MA Public Health, PharmD, etc.) preferred

• 2+ years of direct experience in Cell Therapy Market Access strongly preferred

• Exhibits a high degree of proven Market Access and Cell Therapy technical expertise within both payer and hospital systems

• 10+ years of overall pharmaceutical and/or Healthcare industry experience

• 5+ years of oncology, hematology or other complex, high cost buy and bill therapy reimbursement experience required, including:

  • Coverage, coding, billing and payment

  • Medicare (NCD, IPPS, OPPS, 340B, etc.)

  • Medical policy, managed care coverage processes and practice for in-patient and out-patient coverage

  • Local coverage determinations and case rate negotiations

• Demonstrated ability to work successfully in a fast-paced environment with the need to manage constant change. Ability to deal with ambiguity – ready to change gears and plans quickly.

• Proven ability to build relationships quickly and credibly

• Demonstrated ability to interact and effectively partner with senior leadership across the organization

• Proven organizational skills with ability to problem solve and manage multiple urgent priorities in parallel

• Flexible, adaptable, and able to react to changing circumstances and priorities with high level of commitment and professionalism.

• Demonstrated ability to contribute towards the development of key strategies and execute them; Strong analytical, consulting, and business planning skills

• Excellent written and verbal communication skills

• Excellent interpersonal skills to effectively work with many diverse customers

• Excellent presentation skills to engage and meet the needs of various audiences

• Ability to work independently and travel as needed (up to 50%)

• Leads multiple projects in a fast-paced, deadline-driven, entrepreneurial environment

Critical Competences for Success:

Leadership – Positive role model, demonstration of a strong strategic mindset, exceptional execution capabilities and organizational skills.

Results orientation - A result-oriented individual, with a participative, high-energy style, strong personal work ethic, intense focus on results and a bias toward action. Decisive and action oriented. Possesses a sense of urgency.

Collaboration skills - A top class team player. Works effectively in a team-based organization, collaborates cross-functionally, shares, and circulates information. Ability to quickly connect and build rapport with both internal stakeholders and external customers.

Flexible & Entrepreneurial skills - The ideal candidate must be able to navigate in a complex internal structure/environment and commit to the objectives and deliver despite unforeseen events by:

Other Personal Characteristics:

Integrity - Possesses unquestioned integrity and strong business ethics. Demonstrates a firm commitment to the company’s beliefs, values and organizational goals. Committed to making a positive contribution to the organization. Has the reputation and record of achievement to establish trust and credibility with peers, collaboration partners, and external constituents.

Analytical and problems solving skills - Adept at using advanced analytical techniques, tools and financial models to assess issues. Able to rapidly identify issues, develop and effectively implement solutions. Demonstrates personal flexibility and adaptability to operate effectively in changing environments and fluid markets.

Communication skills - Excellent communication and interpersonal skills. Strong presentation skills in both small and large group setting. Excellent listener with frequent and effective follow-up.

Highly intelligent - A focused thinker with superior analytical skills. A quick study in new situations. Strong planning and implementation skills.

The starting compensation for this job is a range from $175,000 - $220,000, plus incentive cash and stock opportunities (based on eligibility).

The starting pay rate takes into account characteristics of the job, such as required skills and where the job is performed.

Final, individual compensation will be decided based on demonstrated experience. 

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit our  Working With Us (bms.com)

Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.

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If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

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