Business Systems Analyst - ERP Platforms

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We have an exciting opportunity for a Business Systems Analyst - ERP Platforms to join the 'Our Brand' team. Ferguson’s Own Brand businesses are subsidiary business units that act as the designer, manufacturer (through 3rd party manufacturing), importer, warehouser, and seller of proprietary products through Business-to-Consumer (B2C), Business-to-Business (B2B), and Marketplace or Business-to-Business-to-Customer (B2B2C) sales channels.

Ferguson is undertaking a project to select a common set of business applications that is to be used to manage and execute business operations across the eight independent Own Brand businesses. The project team, of which the business system analyst will be a core and critical member, will be responsible for figuring out business requirements, collaborating with business leadership to define end-state business operations model(s), contribute to the selection of best-fit business applications, develop an implementation roadmap, draft and gain approval for the business case to acquire and deploy the chosen business applications, and implement the new solution stack.

**This role is approved to be remote or hybrid within company policy.**

Duties and Responsibilities:

• Responsible for elicitation, analysis, and documentation of business requirements.

• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.

• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.

• Documents current business processes and models to define requirements and/or gaps.

• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.

• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.

• Evaluate the impact of potential software and process changes on the organization.

• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.

• Assist in the creation of the business case documentation.

• Understanding of architectural consistency and usability standards.

• Responsible for configuring and maintaining software and other technological aspects of a business process across environments. Develop configuration workbook and obtain approval from product manager and/or business owners.

• Plan and complete assigned configuration tasks within deadlines.

• Defines and develops user test cases and validates test results during testing.

• Executes unit and functional test cases.

• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.

• Plays a third-level support role by helping to troubleshoot and resolve issues with production systems.

• Participates in associate meetings and communicates any concerns to management.

Qualifications and Requirements:

• Bachelor’s degree in Computer Science, Information Systems, Business, or another related field or equivalent work experience.

• Experience with any of the following business areas are desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.

• Typically requires 2-6 years of relevant technical or business work experience.

• Experience in Business Analysis can be substituted for education.

• Minimum of 5 years of business analysis or systems analysis experience preferred.

• Ability to organize and prioritize work.

• Detail-oriented, proactive, creative, and efficient.

• Intermediate-level abilities in Excel, Outlook, PowerPoint, Visio, and Word.

• Familiarity with application integration methods to include an understanding of data mapping process.

• Ability to successfully work both independently and multi-functionally in a team environment.

• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.

• Expertise in ERP solution selection and implementation is a plus.

• Ability to communicate reliably to both technical and non-technical audiences in written and non-written format.

• Able to work with all levels of associates.

• Requires minimal direction in a very dynamic environment.

• Ability to learn new systems and tools.

• Knowledge of the software development life cycle methodologies, processes, and procedures.

• Active listener.

• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information