Business Systems Analysis Lead

Become a part of our caring community and help us put health first
 The Business Systems Analysis Lead performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications. The Business Systems Analysis Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

The Business Systems Analysis Lead formulates and defines systems and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures and processes to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Validates benefits achieved from solution implementation. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

The Business Systems Analysis Lead will:

• Maintain a knowledge framework within HR - this includes developing processes and protocols for storing information, making it accessible, controlling access and capturing new knowledge
• Content Creation and Management - Oversee the production of high-quality content across various formats like blog posts, articles, social media updates, videos, infographics, and email newsletters.
• Validates articles and monitors for accuracy on a consistent schedule, working with the business to ensure the most up to date information is available to the associates
• Editorial Calendar - Develop and maintain a content calendar to ensure consistent content publishing across platforms.
• Content Writing and Editing - Write, edit, and proofread content to maintain brand voice, accuracy, and quality standards.
• Analytics and Reporting - Monitor content performance using analytics tools to identify trends, measure ROI, and make data-driven adjustments to content strategy.
• Brand Consistency - Ensure all content aligns with the company's brand guidelines and messaging.
• Train System and AI Tools to find the best results in the Knowledge base (this is a current ask from the IT Strider team to assist in developing the Humana AI solution)
• Problem solving and consultation within complex environments
• Working with System Admin Team on prioritization for the business
•  Own taxonomy pages
• User experience/usability studies/surveys
• Demonstrates the ability to make decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction
•  Exercises considerable liberty in determining objectives and approaches to assignments.
•  Leader to two P2 roles that will help support their work but continue focusing on testing and technical support

Use your skills to make an impact
 

Required Qualifications

• Bachelor's degree
• 8 or more years of business systems experience
• 2 or more years of project leadership experience
• Demonstrated experience with process documentation and re-engineering
• Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, Access, Power Point, and Visio
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Demonstrated experience aligned to content creation and user experience
• Demonstrated experience in both strong written and verbal communication
• Demonstrated ability to present effectively, influencing Senior Leaders and various level of Leadership

Preferred Qualifications

• MBA or other Advanced Degree
• Six Sigma certification
• Experience producing metrics, measurements and trend reports
• Experience in problem analysis and process
• Experience with ServiceNow
• Previous experience with conducting Usability studies/surveys

Additional Information

SSN Alert Information
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

WAH Internet Statement
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$106,900 - $147,000 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 03-27-2025
About us
 Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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