Business Process Manager

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

As the Business Process Manager, you will work directly with Business Owners, Technical Owners (IT POs), Functional Analysts, and Scrum Team Developers to deliver the ECS digital strategy product roadmap. This role may be working solely on a Scrum Team, assisting other POs, or combining both scenarios. Translate product and platform vision into user stories. Define requirements for each feature and own the writing, grooming, and prioritization of user stories in the backlog. Be the advocate for user experience with the scrum team. Together with leadership, work with stakeholders across the business to understand and define their requirements and priorities.

What You’ll Be Doing:

• Manage and optimize the product backlog to maximize value.
• Define business and functional requirements, and develop efficient business processes.
• Propose designs and develop tools to support customer service levels and meet operational KPIs.
• Provide technical support for the setup and implementation of new customer services.
• Participate in projects as a functional expert and support implementation.
• Facilitate process improvement efforts and ensure global process alignment.
• Provide timely communication, escalate issues, and work on resolutions.
• Collaborate with UX and development teams to transition from requirements to design and implementation.
• Prepare business case and requirement documents for system enhancements.
• Define and monitor end-to-end process metrics to identify and resolve performance issues with business owners
• Act as Salesforce PO (Product Owner) and Administrator.

What We Are Looking For:

• 5 to 7 years of experience related experience as Business Process Manager.
• Salesforce ADM 201
• Experience gathering and understanding business requirements, to provide …