Business Development Trainee

Company Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products. We provide quality and cutting-edge products that help support residential, commercial, and infrastructure initiatives across Canada. Comfort Owl focuses on the plumbing and HVAC divisions offering payment solutions to end-users on the equipment we supply.

Established in 2023, Comfort Owl is the newly formed rental and financing division of EMCO. Our program provides payment solutions to end-users through our contractors. Our vision is to connect local communities, inspiring healthier, greener, and comfier homes, affordably. Our mission is to help our partners offer payment options, so homeowners can feel comfortable making decisions that meet their needs and budget. With the growing need for Buy Now Pay Later services, Comfort Owl is looking to fulfill the need for an honest and transparent addition to the HVAC/plumbing rental and financing space.

We offer a fun, fast-paced, and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Job Description

We are seeking a highly motivated and detail-oriented individual to join our dynamic team at Comfort Owl. In this remote position, you will be responsible for providing exceptional support to our teammates, contractors, builders, and customers (our stakeholders). You will play a vital role in maintaining our rental, leasing, and financing portfolios, ensuring smooth program set-up, and fostering strong relationships with our stakeholders. This is an excellent opportunity to contribute to a start-up division within a well-established company and make a lasting impact on our growing business.

Key Responsibilities:

• Professionally represent Comfort Owl.
• Uphold our Core Values and Ethics with every interaction.
• Be an effective part of the Comfort Owl team and collaborate with EMCO teammates across Canada to achieve mutual success.
• Know the products and services being sold to each customer, and be persuasive by using excellent communication and selling skills.
• Foster the growth and retention of our customer base and contribute to new business development initiatives.
• Account management, customer training, facilitate smooth customer onboarding, and ensure proper documentation and adherence to established processes.
• Answer calls and emails from customers and teammates, providing effective support and identifying their needs.
• Follow up with contractors, builders, and teammates to ensure efficient execution of contracts.
• Occasional travel to visit customers and teammates in person as required.
• Maintain the rental, leasing, and financing portfolio database & CRM, ensuring accurate and up-to-date information.
• Resolve customer concerns and conduct business in accordance with our policies and procedures (SPIs).
• Perform other reasonable duties as required.

Qualifications

• Post-secondary education or equivalent entrepreneurial experience.
• Valid driver’s license – occasional travel within Ontario will be required.
• Excellent written and verbal communication skills in English.
• Business development mindset with a passion for learning and growth.
• Meticulous attention to detail and processes.
• Strong organizational skills.
• Ability to build and maintain strong working relationships with confidence and professionalism.
• Ability to work well both independently and in a team setting.
• Possess a strong work ethic, positive attitude, and a high standard of integrity.
• Ability to thrive in fast-paced environments, taking initiative to achieve goals.
• Flexibility and adaptability to navigate changes in the evolving business environment.
• Proficiency in Microsoft Office 365.
• Proficiency in Google Suite.
• Past business ownership or start-up experience is an asset.
• Creativity and marketing experience is an asset.
• Experience in financing and leasing is an asset.
• HVACR and plumbing industry knowledge is an asset.
• Notion knowledge is an asset.
• Canva and/or design knowledge are an asset.

Additional Information

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

Annual Salary Range: $40,000 - $50,000

In addition, we will offer you:

• Great mentors and on-the-job training.
• Growth potential with competitive salary, benefits, and profit sharing.
• A career with a solid, stable company with strong core values.
• Participation in our pension plan with employer contributions.
• Opportunities for professional development and career growth within the company.
• A supportive small team where your contributions make a difference.

Join our team and help shape the future of the rental and financing space within the HVAC/plumbing industry. Apply now to embark on a rewarding career journey with Comfort Owl at EMCO Corporation.

To apply, please submit your resume and a cover letter highlighting your relevant experience and why you are interested in this position along with 3+ references.

Note: Only candidates selected for an interview will be contacted.

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.