FreshRemote.Work

Business Development Representative

Virtual Office (Indiana)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Business Development Representative
Department & Team: Sales & Growth Marketing

Reports to: Jessica Baxter
Location: Central & Eastern US States

Summary:

The Business Development Representative is responsible for generating a quality new business pipeline for the sales force through a combination of inbound & outbound efforts. They also may serve as the main point of contact to build relationships with incoming calls and web inquiries.
 

Key Responsibilities

  • Build rapport with contacts by offering resources (webinar invitations, white papers, relevant blog articles, etc.) and understanding where the prospect is in the buying process

  • Transform Marketing leads to sales opportunities that meet a minimum qualification criterion (BANT), by educating and challenging prospective buyers

  • Partner with field sales representatives on targeting account planning and competitive strategies

  • Engage in outbound prospecting including cold calling and leveraging intent data to generate interest

  • Assist in live inbound chats and phone calls and follow-up via phone and email on leads from the web, events, email campaigns, etc.; ask for referrals 

  • Follow best practices for maintaining Salesforce.com database accuracy and completeness by updating records regularly

  • Expand on key buying personas and units in target companies (via internal and external subscription databases, LinkedIn, etc.)

  • Engage with social media channels to effectively build relationships and interact with prospects and customers.
     

Required Qualifications

  • Equivalent experience (2+ years)

  • Excellent written and verbal communication skills

  • Displays a sense of curiosity and problem-solving in uncovering prospect/customer needs

  • Demonstrated ability to listen actively

  • Comfortable reaching out to new contacts via phone and other channels and building rapport

  • Ability to constantly prioritize work with strong time management skills

  • Resourceful and able to adapt quickly to a changing environment

  • Ability to work independently and as part of a team

  • Driven to exceed defined …

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Job Profile

Regions

North America

Countries

United States

Benefits/Perks

401(k) matching Adoption Assistance Career growth opportunities Collaboration Commission or performance-based bonus Competitive salary Dental Dental Insurance Development and career growth opportunities Empathy Fertility treatments Flexible work Flexible work schedules Flexible work schedules and work from home opportunities Great benefits Great benefits and perks Great benefits and perks like larger tech companies Growth Opportunities Impact Independence Independence to make a larger impact Independence to make a larger impact on the company Market-competitive salary Medical Medical, dental, and vision insurance Medical Insurance Open Time Off Open Time Off in addition to 10 paid holidays Ownership Paid parental leave Perks Telehealth coverage Vision Vision Insurance Work From Home Work from home opportunities

Tasks
  • Account planning
  • Build relationships
  • Collaboration
  • Engage in outbound prospecting
  • Maintain Salesforce database
  • Prospecting
  • Transform marketing leads to sales opportunities
Skills

Account planning Adoption AI AI-powered experience orchestration Best Practices Blogging Business Development Business Outcomes Cloud Collaboration Communication Curiosity Customer Experience CX Database Digital Collaboration Tools Empathy Excel Genesys Cloud Lead Management Marketing Operational Improvements Outbound Prospecting Outreach PowerPoint Problem-solving Sales Salesforce Salesforce.com Salesloft Social media Social Selling Time Management Video Word

Experience

2 years

Education

Business Management Marketing

Timezones

America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9