Business Development Representative

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Business Development Representative
Department & Team: Sales & Growth Marketing

Reports to: Jessica Baxter
Location: Central & Eastern US States

Summary:

The Business Development Representative is responsible for generating a quality new business pipeline for the sales force through a combination of inbound & outbound efforts. They also may serve as the main point of contact to build relationships with incoming calls and web inquiries.
 

Key Responsibilities

• Build rapport with contacts by offering resources (webinar invitations, white papers, relevant blog articles, etc.) and understanding where the prospect is in the buying process

• Transform Marketing leads to sales opportunities that meet a minimum qualification criterion (BANT), by educating and challenging prospective buyers

• Partner with field sales representatives on targeting account planning and competitive strategies

• Engage in outbound prospecting including cold calling and leveraging intent data to generate interest

• Assist in live inbound chats and phone calls and follow-up via phone and email on leads from the web, events, email campaigns, etc.; ask for referrals 

• Follow best practices for maintaining Salesforce.com database accuracy and completeness by updating records regularly

• Expand on key buying personas and units in target companies (via internal and external subscription databases, LinkedIn, etc.)

• Engage with social media channels to effectively build relationships and interact with prospects and customers.
   

Required Qualifications

• Equivalent experience (2+ years)

• Excellent written and verbal communication skills

• Displays a sense of curiosity and problem-solving in uncovering prospect/customer needs

• Demonstrated ability to listen actively

• Comfortable reaching out to new contacts via phone and other channels and building rapport

• Ability to constantly prioritize work with strong time management skills

• Resourceful and able to adapt quickly to a changing environment

• Ability to work independently and as part of a team

• Driven to exceed defined …