Business Development Manager

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We’re looking for an amazing Manager, Business Development to fill this role. You’ll be increasing sales and market share with travel agency accounts to meet or exceed established revenue objectives. Directly accountable for revenue production from assigned geographic area on all major product groups for Holland America Line. They promote company products to accounts through on-site sales calls, telephone, and written communication. This position is remote, but you must reside in: Mid Atlantic PA, DE, DC, MD, VA, NJ (cannot reside in Pittsburgh).

Here’s a summary of what Holland America Line is looking for in its Manager, Business Development. Is this you?

Responsibilities

• Develop and execute an account strategy within a geographic territory. Incorporate brand strategy on every sales touch. Meets and exceeds all sales goals. 
• Maintain strong and effective long- term relationships that are consistent and continue to grow with corporate objectives. Ability to turn agency issues into a business opportunity with a win-win service recovery.
• Lead/ Participate in trade shows, seminars, FAMs, and industry events as needed. Negotiate group sales contracts to ensure required APD.
• Manage a professional budget using critical thinking and ROI. 
• Plan and oversee marketing initiatives with partners. Ensure execution of training and sales plans 
• Maintain accurate and detailed agency database using CRM system. 
• Additional projects as assigned by the Director.
• 25-50% with non-shipboard travel likely

Requirements

• Bachelor’s degree in business administration, sales or relevant field
• 5+ years of relationship-sales experience including a track record of revenue growth.
• Proven working experience as a business development manager, sales executive or a relevant role.
• Proven sales track record
• Experience in customer support is a plus.
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport.
• Time management and planning skills
• Must be willing to travel frequently and work nights and weekends.
• Must possess planning, budgeting and forecasting skills.
• Self-starter, team player and able to work independently.
• Engaging and collaborative.

What You Can Expect 

• Cruise and Travel Privileges for You and …