Business Development Coordinator

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

DUAL North America, Inc. is seeking a

Title: Specialty Perils Business Development Coordinator

Classification: Exempt

Division: Flood

Reports to: Director of Business Development

Travel: 0%-25%

Work Environment: Remote

Salary Range: $90,000-$100,000

About the role:
DUAL North America, Inc. is seeking a Business Development Specialist to support the Business Development Director in creating strategic distribution and operational opportunities for the Specialty Perils Team. This role will create new business strategies to increase premiums/revenues by maintaining client relationships, identifying new business opportunities and to develop sales and marketing strategies to enhance profitable growth.

Essential Functions:

Provide Distribution Partners with Online Training, Group Webinars and Support

• Assist Business Development Director with individual webinar training for Retail Brokers/Appulate clients with our online Flood WebRater system
• User support for the online Flood WebRater system
• Set up on-line Flood WebRater accounts with log in and password
• Assist with DUAL Broker webinar meetings
• Help schedule new customer and existing clients with online training
• Email – invite- the prior to the event- and follow up with those that attended
• Assist/Lead training sessions for DUAL Specialty Perils webinars
• Assist with online rater training videos
• Create and maintain PowerPoint Presentations, Audio and Video content for our webinars, and other presentations
• Develop and deploy organic growth initiatives with other DUAL property silos

Manage Producer Appointment Process

• Assist with Retail Brokers/Appulate client appointments
• Request/Collect information needed for producer appointment
• Add & Update producer information in IMS (names, address, accounting info, commission)
• Setup up producer in IMS
• Coordinate marketing leads, help support organic growth through cross-sell opportunities through the SalesForce.com platform
• Setup DUAL Flood WebRater Users with passwords and links
• Support Sales Force activity – input and ongoing management

Manage the inbound Specialty Perils / Flood marketing email inbox

• Respond to general inquiries
• Respond internally & externally to email requests
• Reporting customer personal changes or organizational email changes

Manage the Flood Producer/Business Unit Reports (Microsoft Power BI)

• Coordinate with Programs to deliver monthly activity/GWP reports
• Coordinate and prepare production reports for broker visits and conferences
• Coordinate monthly Top 50 Wholesale Flood producers reports
• Coordinate monthly Top 50 Retail Brokers Flood producers reports
• Coordinate & develop re-solicitation process for missed/quoted opportunities that were not taken-up

Assist Business Development Director with Sales and Producer Communication

• Help schedule internal/external sales call campaigns
• Assist with internal calls
• Attend and assist with external personal sales calls
• Follow up calls to inactive online Flood WebRater users

Conference and Convention Support

• Attend and assist Business Development at all Flood related conferences
• Help schedule conference meetings
• Assist with event planning, lunches and dinners and marketing material

Other Areas of Focus & Support (based on skill carry over from current position where needed)

• Work with divisional lead and capacity team with contract renewals, ensuring timely review and execution, collaborate with division head to assess current contract terms and determine if changes or renegotiations are needed

• Work with underwriting team to provide support with program audits, to ensure compliance with contractual and regulatory requirements.
• Collaborate with internal team members to gather and verify information requested by the carrier for their due diligence.

Job Requirements (education, experience, skills):

• 5 Year Insurance Industry Experience
• 5 Year Customer Service Experience
• IMS Systems Experience
• Property & Casualty Insurance License
• Proficiency in Microsoft Office Suite
• Ability to follow policies and procedures
• Complete assigned tasks correctly, on time and able to learn quickly
• Self-motivated and demonstrate an attention to detail
• Be able to work independently for extended periods
• Excellent written and verbal communication skills as well as a general business understanding
• If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team.

What we offer:
A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

EEO Statement:
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.