Business Consultant - Solution Consulting

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

• Assist in establishing the business consulting practice, including defining the engagement process, creating required documents and artifacts and proposing relevant performance metrics
• Partner with the Five9 Sales and Services Organizations to identify and pursue business opportunities
• Foster value with business executives, decision makers and organizational influencers by focusing on our customer’s business mission and drivers, metrics and current operational challenges
• Through a consultative approach, benchmark existing operations and business value models for Cloud transformation and the use of AI and Automation
• Conduct interviews and facilitate workshops to understand a customer or prospects current operational and/or technology challenges, market drivers and corporate objectives 
• Collect and analyze relevant customer data, and use it to support business drivers and recommendations
• Document and present findings and recommendations to organizational stakeholders
• Continually seek opportunities to increase customer satisfaction and deepen relationships by interacting effectively at all levels of the organization
• Establish and maintain lines of communication with internal stakeholders on key initiatives
• Works with Marketing and Product Managers to influence new products and/or solution requirements

• Education - Bachelors or Equivalent Experience
• 10+ Years of experience required
• Extensive on-site and web-based presentation experience and skills
• Exemplary verbal, written and presentation skills with the ability to foster effective, trusted relationships
• Previous consulting experience required
• Contact Center practical and management experience in operational and/or technical disciplines
• Finance and Healthcare vertical experience strongly preferred
• Ability to Travel (40-60%)

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.  For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. 

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.