Business Analyst - Routing

Remote - US

See yourself at Twilio

Join the team as Twilio’s next Business Analyst - Routing.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to support the Twilio Communications Business Unit. As a Business Analyst - Routing you will be directly responsible for Twilio customers’ business outcomes by owning profitability through cost/quality performance optimization across all Twilio routing products. This role is highly cross functional, with deep integration with product management, Supply/Demand Sales, and customers. Experience from high analytical and real-time decisions industries is required, preferably in the global messaging industry.


In this role, you’ll:

  • Foster achievement of/exceeding gross profit and revenue targets by optimizing cost/quality performance across the portfolio’s customers utilizing Twilio Routing products and various routing profiles
  • You will develop, drive, and execute routing product strategies to deliver optimized margin and gross profit results. You will be accountable for the performance and take actions according to analysis outcomes
  • You will analyze specific customer and GTM needs, including segmentation and performance criteria spanning large data sets and turn them into digestible financial models
  • Cross functional collaboration - Professionalism, accountability, intraday responsiveness, problem solving skills focused on customer success and Revenue & GP improvements to Twilio. Thoughtfulness as to how we partner and engage with Supply, Product, and GTM to deliver best in class services to our customers.
  • Partner closely with Supply/Demand Sales to identify new opportunities to maximize performance and profitability
  • Serve on a cross-functional account team with representatives from product, finance, rev ops, sales, messaging operations, and our delivery teams

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people …

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