Business Analyst - Routing
Remote - US
Join the team as Twilioâs next Business Analyst - Routing.
Who we are & why weâre hiringTwilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.
About the jobThis position is needed to support the Twilio Communications Business Unit. As a Business Analyst - Routing you will be directly responsible for Twilio customersâ business outcomes by owning profitability through cost/quality performance optimization across all Twilio routing products. This role is highly cross functional, with deep integration with product management, Supply/Demand Sales, and customers. Experience from high analytical and real-time decisions industries is required, preferably in the global messaging industry.
ResponsibilitiesIn this role, youâll:
- Foster achievement of/exceeding gross profit and revenue targets by optimizing cost/quality performance across the portfolioâs customers utilizing Twilio Routing products and various routing profiles
- You will develop, drive, and execute routing product strategies to deliver optimized margin and gross profit results. You will be accountable for the performance and take actions according to analysis outcomes
- You will analyze specific customer and GTM needs, including segmentation and performance criteria spanning large data sets and turn them into digestible financial models
- Cross functional collaboration - Professionalism, accountability, intraday responsiveness, problem solving skills focused on customer success and Revenue & GP improvements to Twilio. Thoughtfulness as to how we partner and engage with Supply, Product, and GTM to deliver best in class services to our customers.
- Partner closely with Supply/Demand Sales to identify new opportunities to maximize performance and profitability
- Serve on a cross-functional account team with representatives from product, finance, rev ops, sales, messaging operations, and our delivery teams
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having âdesiredâ qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't âŚ
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10% travel
Benefits/Perks Tasks- Collaborate cross-functionally
- Identify new opportunities
Analytical Benefits Business Analysis Business Intelligence Tools Collaboration Communication CPaaS Customer Success Data analysis Data Solutions Finance Financial modeling Financial reporting Forecasting Looker Messaging Metrics Operations PaaS Product Management Reporting SaaS Sales SQL Tableau Written communication
Experience5 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9