Business Analyst, Disability Accounting and Taxation

Are you looking for an opportunity that complements your strong analytical and relationship management skills?

Reporting to the Manager System Support of the Canada Disability & Group Life team, the Business Analyst, Accounting & Taxation is responsible for the coordination of activities throughout the year to ensure accurate reporting on year-end tax slips for our Life and Disability members. You will be required to handle escalated and complex cases and work with the project team to implement changes for an efficient year-end tax reporting process.  

These duties rely on you providing excellent customer service by responding to inquiries in a timely and professional manner, to the satisfaction of the client, Canada Revenue Agency legislation, and Manulife policies. 

*This is a Remote opportunity open to candidates anywhere in Canada.

Position Responsibilities:

• Coordination of year-end activities in the yearly tax project, acting as lead business analyst on the various feeds from the multiple claim systems, reconciliation of data, and quick resolution of discrepancies;
• Liaise with operations on solutions to tax issues reported by customers;
• Advocate on behalf of our customers with the governing bodies (i.e. Canadian Revenue Agency and Revenue Quebec) when requested to resolve any tax reporting issues;
• Point of escalation on complex tax related inquiries;
• Work closely with Canadian Taxation and Group Benefits Taxation specialists on legislative and legal issues regarding the appropriate reporting of tax information;
• Work with Finance on the account reconciliation process to identify improvements in the process;
• Assist Canada Disability & Group Life operations by providing direction on actions required for coding Navigator to clear suspense account entries;
• Coordinate with the Shared Services team by providing direction and guidance to training programs and documentation on appropriate coding and processes related to tax;
• Liaise with other Group Business units on policy provision coding issues impacting tax reporting.

Required Qualifications:

•  2 – 5 years experience in Group Benefits/Group Disability;
• Bachelors degree in Accounting or Finance and/or equivalent work experience;
• Excellent problem-solving and analytical skills;
• Strong verbal and written communication skills;
• Attention to detail and accuracy;
• Proven ability to work to tight deadlines with multiple, competing priorities;
• Quickly adapt and drive changes within the business;
• Strong negotiation and influencing skills;
• Proven team player with the ability to work independently;
• Highly proficient in Microsoft Office (Excel and Access) and SQL queries;

Preferred Qualifications:

• Bilingualism (French) is an asset in order to support clients from various jurisdictions outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.