BILINGUAL Customer Success Specialist - United States - Remote

  
Full Time with Benefits
Salary Range - $50k - $55k + quarterly commission payouts
Hiring in these areas:
Atlanta, GA (metro area – hybrid)
Portland, OR (hybrid)
Florida (fully remote in FL)


Calling all POS & Payments Inside Sales Rockstars!
Position Description Overview
The role of Bilingual Customer Success Field Specialist is responsible for client outreach, identifying sales opportunities, and working as a liaison between our sales organization and external customers. This role is pivotal in building strong, long-lasting relationships between our sales team and customers and must act as a consultant to ensure best possible outcomes.

Job Responsibilities

• Serve as the lead point of contact for all customer success matters including product education, escalation, retention, and expansion                                       
• Collaborate with the sales team to ensure knowledge is shared throughout the sales, implementation and onboarding process                                    
• Maintain strong relationships with existing customers and proactively drive satisfaction
• Proactive outreach to identify and upsell new opportunities to customers where applicable (Active Partner Program)                                      
• Work with the sales team and clients to complete and submit sales agreements and related documentation
• Educates customers of new products/features/enhancements/marketing strategies
• Will escalate sales opportunities to ensure maximum value is being received
• Regularly visit customers to work outside field sales needs            
• Maintain detailed notes and records within our CRM when onboarding new clients or supporting existing clients                                    
• Must maintain an intense attention to detail while inputting sensitive business information and critical account settings                                      
• Make customers voices heard by providing feedback to client services team on client issues                                              
• Schedule and confirm appointments for Sales Team                                               
• Primary contact for contract renewals/resigns        

                                   
Job Requirements

• MUST BE FLUENT IN SPANISH AND ENGLISH
• Restaurant experience preferred
• Ability to prioritize workload and perform in a …