Bilingual Customer Success Manager

Company Overview:Age of Learning® is the leading education technology innovator, creating engaging and effective learning resources to help children build a strong foundation for academic success and a lifelong love of learning. Our research-based digital education programs have proven efficacy in increasing children’s learning gains, and our curriculum is developed by an experienced team of education experts. Age of Learning’s flagship product, ABCmouse.com® Early Learning Academy, is an award-winning comprehensive curriculum for children.  Adventure Academy™, a massively multiplayer online game (MMO), provides elementary-and middle-school-age learners the opportunity to build critical knowledge in language, arts, math, science, social studies, and more in a fun and safe virtual world. The company’s School Solutions Programs include My Math Academy® , an adaptive, personalized program that helps students master foundational math concepts, and My Reading Academy™, which helps young learners become fluent readers and build a foundation for reading comprehension and literacy. With over 10 billion learning activities completed by more than 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visit www.AgeofLearning.com.
Summary:As we expand our global reach and increase the educational impact of our programs, the Age of Learning School Division is looking to add to our team! Presently, our Customer Success team is in search of a passionate, highly detailed driven, self-motivated, and collaborative individual to take on the Customer Success Manager role.

Responsibilities:

• Execute Engagement Strategies: Develop and implement comprehensive engagement strategies with customers to deepen their engagement and increase their usage of our products and services. This involves creating customized plans that align with customer goals and monitoring their progress to ensure success.
• Customer Advocacy: Act as a strong advocate for customers across all areas of the business. Collaborate closely with product, engineering, marketing, sales, and executive leadership teams to ensure that customer feedback and needs are effectively communicated and addressed. Strive to represent the customer's voice in every decision made.
• Relationship Building: Develop and maintain robust working relationships with Business Product Managers, Technical Product Managers, Support personnel, and Innovation and Accountability Specialists. Work collaboratively with these teams to ensure a unified approach to customer success and satisfaction.
• Oversee Customer Success Lifecycle: Manage the entire Customer Success lifecycle for assigned accounts. This includes onboarding, ongoing support, and …