B2B Relationship Manager

B2B Relationship Manager

Department: Customer Success

Employment Type: Full Time

Location: Philippines

Reporting To: Bianca Conejar

Compensation: ₱40,000 - ₱45,000 / month

Description

About Magic

Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.
Background

Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.

• Check out Magic's Business Profile
• Know more about our Team via Magic's Careers Page

Why does this role exist?
The B2B Relationship Manager serves as the primary point of contact for our business clients, including our largest client. You'll be the crucial link between our operations teams and clients, handling inquiries, managing escalations, and ensuring billing processes run smoothly. Your ability to maintain strong client relationships directly impacts client satisfaction and retention, which is essential to our continued growth.

The Impact you'll make

Client Relationship Management & Growth

• Build and maintain strong relationships with B2B clients.
• Act as a trusted advisor to the client, understanding client goals and aligning Magic’s services to meet their needs.
• Identify new business opportunities within existing accounts to drive expansion.

Onboarding, Engagement & Retention

• Lead seamless onboarding for new B2B clients, ensuring they quickly realize value from Magic’s services.
• Drive product adoption and educate clients on key features and best practices.
• Proactively address client concerns, ensuring high satisfaction and long-term retention.

Data-Driven Insights & Reporting

• Track and analyze client performance metrics to provide actionable insights.
• Generate reports on client success, identifying trends and areas for improvement.
• Develop custom reports based on client interactions and business goals.

Operational Execution & Process Improvement

• Translate client needs into clear Standard Operating Procedures (SOPs) and tasks for the operational team.
• Work with internal teams to improve workflows and enhance efficiency.
• Identify and implement process improvements to optimize client outcomes.

Required Exeperience

• Experience in B2B client relationship management
• Strong communication skills for client-facing interactions
• Ability to manage multiple client accounts simultaneously
• Proficiency with billing systems and client management tools
• Experience developing and implementing SOPs
• Strong proficiency in Google Suite (Docs, Sheets, Slides, Drive, etc.)
• Familiarity with CRM tools (e.g., HubSpot, Salesforce) is a plus
• Ability to work independently and proactively without constant supervision
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

• 🤝 Client Relationship Excellence – You build trust and rapport with clients while effectively managing expectations
• 🔍 Detail-Oriented – You ensure accuracy in client billing and documentation
• 🛠️ Problem-Solving Mindset – You address client escalations quickly and effectively
• 📊 Data-Driven Decision-Making – You leverage client insights to improve processes
• 📅 Top-Notch Organization – You excel at managing multiple client accounts and prioritizing tasks effectively
• 💡 Adaptability & Initiative – You thrive in our dynamic environment and proactively address client needs

Benefits

• Work-from-home setup: Fully remote position with flexibility to work from your preferred location
• Working hours: Tuesday to Saturday from 10 PM to 7 AM PHT
• Competitive salary range: Php40,000 to ₱45,000
• Experience working with major enterprise clients
• Development of valuable client relationship skills
• Opportunity to manage relationships with industry-leading companies
• Work with a globally distributed team and Silicon Valley-backed startup

The ideal candidate will have a proven track record in client management, exceptional communication skills, and the ability to balance multiple client priorities while maintaining high service quality. If you excel at building client relationships and driving satisfaction, we want to hear from you! Apply