AVP P&C Claims Shared Services

The Assistant Vice President (AVP) of Claims Shared Services will oversee the development, implementation, and continuous improvement of shared service functions supporting the claims organization, including but not limited to, Claims Customer Service, Subrogation, and Vendor Management. This role is responsible for driving operational excellence and oversight, ensuring efficient processes, and delivering high-quality service to internal stakeholders, clients, and partners. This is remote opportunity.

What will my duties and responsibilities be in this job?

• Vision and Strategy: Develop and implement a clear vision and strategy for the claims line of business that aligns with the overall goals of GH Claims, COO, and Assurant. Set long-term objectives and identify key performance indicators (KPIs) to measure success.

• Leadership and Mentorship: Lead and mentor a team of claims professionals, fostering a culture of engagement, accountability, continuous improvement, and high performance.

• Team Development: Provide day-to-day leadership to the claim’s operations leadership team members, managing complex issues as appropriate. Lead and develop a high-performing team of claims leaders and operations teams, providing ongoing feedback, mentorship, and support to ensure the team is skilled and motivated.

• Engagement: Create an environment built on trust and build a high level of engagement to create followership with peers and drive alignment from within.

• Change Management: Lead the Claims organization through change, holding leadership accountable for alignment and leading their teams through change. Proactively explore solutions to complex problems.

• Collaboration: Collaborate with internal and external stakeholders to align claims operations with business objectives and drive organizational success. Work with other departments to streamline processes and improve overall operations.

• Compliance: Ensure compliance with regulatory requirements, company policies, and state and federal laws to avoid bad faith exposures and manage risks associated with claims operations.

• Claims Processing: Develop and implement strategies to streamline claims processing, improve efficiency and accuracy, and enhance customer experience and service delivery. Support and hold leaders and teams accountable for transformation efforts.

• Regulatory Compliance: Ensure and hold all staff members accountable for compliance with regulatory requirements and company policies.

• Stakeholder Relationships: Establish and maintain strong relationships with key stakeholders; proactively keeping them abreast of key claims operations metrics, volumes, impacts, risks, etc.

• Customer-Centric Approach: Ensure a customer-centric approach in all claims managing processes, addressing customer pain points, and enhancing the overall customer experience.

• Data Analysis: Analyze claims data to identify trends and areas for improvement. Monitor and analyze KPIs to assess the effectiveness of claims operations and implement improvements as needed.

• Escalated Claims: Manage escalated claims and provide guidance on complex cases.

• Reporting: Compose and present claims reporting and data to effectively communicate LOB/Product claims operations performance to senior management.

• Technology and Innovation: Leverage technology and digital tools to enhance claims processing efficiency and accuracy. Foster a culture of continuous improvement and innovation within the shared services team.

• Budget Management: Responsibly manage the claims operations budget to balance efficiency, effectiveness, staffing resources/GCC, and service levels.

• External Relationships: Develop and maintain external relationships with customers, professional organizations, reinsurers, and other stakeholders.

What are the requirements needed for this position?

• Bachelor’s degree in business administration, Insurance, or a related field, or equivalent work experience.

• Minimum of 10 years of experience in claims management within the insurance industry, with at least 10 years in a leadership role.

• Excellent analytical, problem-solving, and decision-making skills.

• Strong people leadership and team management skills.

• Excellent communication and interpersonal skills, with the ability to effectively communicate risk to the business / Assurant, to Sr. Leadership and demonstrate good faith efforts.

• Strong collaboration skills with the ability to influence business leader, peers and others, while protecting Assurant and holding business leaders / the team accountable.

What other skills/experience would be helpful to have?

• Executive presence skills with the ability to map out and tell the claims story/journey to deliver on our promise to customer using good faith behaviors, compliance regulatory guidelines, and state/federal requirements.

• Master’s degree in business administration or a related field. (a plus)

• Professional certifications such as CPCU (Chartered Property Casualty Underwriter) or AIC (Associate in Claims).

• Experience with process improvement methodologies (e.g., Lean Six Sigma).

• Experience with process improvement methodologies, such as Six Sigma or Lean.

• Experience with claims management systems and technology solutions.

• Strong project management skills and the ability to manage multiple priorities.

What are the working conditions and physical requirements of this job?  

• General office demands  

How much should I expect to travel? 

• 20%

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Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.