AVP P&C Claims Renters

The Assistant Vice President (AVP) of Claims, Renters will oversee and manage the claims process operations specifically for renters insurance solutions. This role involves strategic and operational team leadership, and deep collaboration with internal departments and external clients to enhance customer satisfaction and operational performance. The AVP is the end-to-end owner of the claims product for their respective operational/functional area including accountabilities to customer/experience, financial performance (expense/loss/growth) and people/talent. The AVP will work closely with senior management to develop and implement policies and procedures that enhance the claims process, improve customer experience, deliver strong financial performance and attract, retain, and develop talent. This is a remote opportunity.

What will my duties and responsibilities be in this job?

• Vision and Strategy: Develop and implement a clear vision and strategy for the claims line of business that aligns with the overall goals of GH Claims, COO, and Assurant. Set long-term objectives and identify key performance indicators (KPIs) to measure success.

• Leadership and Mentorship: Lead and mentor a team of claims professionals, fostering a culture of engagement, accountability, continuous improvement, and high performance.

• Team Development: Provide day-to-day leadership to the claim’s operations leadership team members, managing complex issues as appropriate. Lead and develop a high-performing team of claims leaders and operations teams, providing ongoing feedback, mentorship, and support to ensure the team is skilled and motivated.

• Engagement: Create an environment built on trust and build a high level of engagement to create followership with peers and drive alignment from within.

• Change Management: Lead the Claims organization through change, holding leadership accountable for alignment and leading their teams through change. Proactively explore solutions to complex problems.

• Collaboration: Collaborate with internal and external stakeholders to align claims operations with business objectives and drive organizational success. Work with other departments to streamline processes and improve overall operations.

• Compliance: Ensure compliance with regulatory requirements, company policies, and state and federal laws to avoid bad faith exposures and manage risks associated with claims operations.

• Claims Processing: Develop and implement strategies to streamline claims processing, improve efficiency and accuracy, and enhance customer experience and service delivery. Support and hold leaders and teams accountable for transformation efforts.

• Regulatory Compliance: Ensure and hold all staff members accountable for compliance with regulatory requirements and company policies.

• Stakeholder Relationships: Establish and maintain strong relationships with key stakeholders; proactively keeping them abreast of key claims operations metrics, volumes, impacts, risks, etc.

• Customer-Centric Approach: Ensure …