AVP, Account Management

Leads the creation of strategic plans and guides others in managing (or directly manages) all aspects of existing client relationships with the intent of maintaining or expanding the relationship in a manner beneficial to Assurant and its clients. May serve as and leads others who serve as the primary point of contact and liaison between key/strategic clients and Assurant support teams.

Client Scope & Engagement: Mid- and occasionally senior-level client leaders; Responsible for a line of business or a large segment of a line of business

What will be my duties and responsibilities in this job? 

• Contributes to creation (may independently create) and deploys key strategies and initiatives to promote revenue growth and engagement with the existing client base.

• Develops and cultivates relationships with key clients to ensure the stability of existing business, managing all day-to-day interactions and client needs.

• Develop, negotiate, and execute contracts for large clients that are new, extensions, or renewal according to what is best for the company.

• Guides direct and matrix resources in development of annual business plans and client business reviews to ensure metrics and mutual revenue goals are being met.

• Drives (may lead others to drive) service utilization at the client level. This includes defining services to be performed as priced and contracted.

• Leads selection, prioritization, and coordination of client projects in collaboration with appropriate internal cross-functional teams, including new client installs, new product installs, or new service installs.

• Anticipates and/or resolves client issues with cross-functional area leaders and drives operational process efficiencies.

• Mentor Account Management leaders and Account Executive personnel 

What are the requirements needed for this position? 

Core Competencies/Skills:

• Direct or indirect people leadership / supervision

• Deep mobile device industry knowledge and experience

• Ability to develop and execute mid-term (2 - 3 year) plans

• Deep understanding of complex deals / contracts

• Well-developed business / financial acumen

• Well-developed communication skills (effective pitching to senior leaders)

• Expert product knowledge

• Advanced negotiation skills

• Effectively cultivate relationships

• Strong Organizational skills

• Ability to lead cross-functional teams, collaborating effectively at all levels

Qualifications:

• BS/BA Degree

• 12+ years sales and/or marketing experience

• 10+ years interacting with large clients and developing strategic relationships

• 5+ years directly or indirectly leading the work of others

What other skills/experience would be helpful to have? 

• MBA preferred

• Business/Financial acumen

• Business software acumen (i.e., word, excel, PowerPoint, MS Project, etc.)

How much should I expect to travel? 

• 20% Travel  

Preference will be given to …