Associate UX Research Manager for AI

Job Summary:

As an Associate Research Manager, you will lead a team of UX Researchers in the AI space, supporting Red Hat OpenShift AI and RHEL AI. This role is critical in navigating complexity, fostering collaboration, and ensuring user-centered solutions that align with business goals. In this role, you will manage and lead a team of researchers to develop and execute research initiatives that provide actionable insights across our AI solutions.

What you will do:

• Manage and support the AI research team across multiple interconnected spaces, ensuring alignment and collaboration.

• Navigate complex organizational dynamics to break down silos, facilitate cross-team collaboration, and drive alignment across spaces.

• Ensure the UX research team executes a strategic insights agenda aligned with business needs, providing guidance and support to drive high-quality, impactful research outcomes.

• Contribute to the development of research methodologies, tools, and processes.

• Develop a deep understanding of Red Hat’s AI portfolio, including its business strategy, competitive landscape, and key users and use cases.

• Champion user needs, ensuring research-driven insights shape product and solution improvements.

• Foster a user-centered culture by advocating for research-informed decision-making and aligning priorities with UX goals.

• Support and coach team members in their professional growth by providing continuous feedback, identifying development opportunities, and fostering a culture of learning.

• Collaborate with other UXD Managers to advance the research practice, nurture team dynamics and culture, and support team well-being.

• Establish and nurture partnerships with teams outside of UXD, leveraging cross-functional expertise to enhance research impact and broaden insights.

What you will bring:

• 5+ years of experience in UX research, with at least 2 years in a leadership or management role.

• Proven leadership experience managing and supporting UX research teams in complex, technical domains.

• Experience conducting research in an enterprise or B2B software environment, particularly in complex technical domains.

• Strong knowledge of qualitative and quantitative research methods, including interviews, usability testing, surveys, ethnographic studies, and data analysis.

• Familiarity with enterprise software users, workflows, and industry-specific challenges (e.g., cloud computing, AI, DevOps, or security).

The following will be considered a plus:

• Deep understanding of AI technologies, user needs, and industry trends.

• Anticipate research opportunities that align with strategic priorities.

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Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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