Associate Renewals Manager, Public Sector
Remote, US
The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the worldâs largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.
Overview
- The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The role aims to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.
What you'll do
- Collaborate with GitLab Account Executives, Customer Success Managers and extended team members to maintain and expand customer adoption in the US Public Sector & SLED BusinessÂ
- Leveraging a renewal lifecycle framework, you will focus on seeking, mitigating and forecasting renewal risk. All while building rapport with customers via phone conversations and professional email correspondence.
- Create and manage quoting process in SalesForce, and ensure the operational workflow is completed through the Public Sector distributor and channel partners
- Manage high level of daily outbound and inbound communications and activities with a laser focus on driving on time customer renewals to prevent contractual gaps from outreach, quote to final procurement
- Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion
- Accurately forecast opportunities via our SalesForce reports
- Ensure customer issues are acknowledged and resolved within 24 hours
What you'll bring
- 3+ years of experience in SaaS Renewal, ensuring timeliness and customer satisfaction
- Advanced proficiency in operating Salesforce (SFDC) for renewal tracking, customer interactions, and forecasting
- Experience in the US Public Sector preferred
- Strong communication and interpersonal skills
- Proven track record of exceeding renewal targets
- Ability to excel in a fast-paced, virtual team environment
- Strong attention to detail and organizational skills
How GitLab will support you
- Benefits to support your health, finances, and well-being
- All remote, asynchronous work environment
- Unlimited PTO (paid time off)
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and development budgetÂ
- Parental leave âŚ
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Employee Stock Employee stock purchase plan Equity Compensation Equity Compensation & Employee Stock Purchase Plan Growth and development budget Growth budget Home office support Incentive pay Paid Time Off Parental leave Remote-first company Unlimited PTO
Tasks- Collaborate with Account Executives
- Communication
- Forecast opportunities
- Hiring
- Resolve customer issues
Collaboration Communication Customer Experience Customer Retention Customer Success DevSecOps Excel Forecasting GitLab Interpersonal Organizational Recruiting SaaS Sales Salesforce Sales Operations SFDC Talent Acquisition
Experience3 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9