Associate Program Manger, Digital Customer Success
Remote - USA
About the Role
As the Associate Program Manager, Digital Customer Success, you will play a key role in scaling and enhancing our digital engagement strategies to drive customer adoption and satisfaction. You will help produce and execute CS-led webinars, support adoption campaigns, and work closely with Customer Success Managers (CSMs) to streamline engagement at scale. Your contributions will directly impact how customers experience and maximize value from Abnormal Security’s platform.
In this job, you will bring these skills
- Customer Success, Digital CS, GTM Ops, or Marketing background
- Bias for action
- Analytical abilities with ability to use data to measure success and inform strategy
- Attention to detail
- Strong written, verbal communicator and public speaker
- Experimentation mindset
- 3+ years of experience in SaaS
- [Preferred] Cybersecurity, Customer Success and Gainsight experience
Role Responsibilities + Deliverables
- Conduct Live Webinars – Assist in planning, producing, and moderating customer success-led webinars to drive product adoption and engagement.
- Drive Adoption Campaigns – Collaborate on ideating, building, and launching digital campaigns (email & in-portal) to increase customer adoption of key capabilities.
- Customer Communication – Help craft and deliver targeted messaging across various digital channels to educate and enable customers.
- Data-Driven Optimization – Analyze customer engagement metrics to refine and improve webinar content, adoption campaigns, and outreach strategies.
- Cross-Functional Collaboration – Work closely with Marketing, Product, and CS teams to align on messaging, resources, and customer initiatives.
- Contribute to design and content for Abnormal customer resources (Academy, Documentation, in the future Community)
At Abnormal Security certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.
Job Profile
Remote - USA
Benefits/PerksBenefits Benefits & Perks Benefits & Perks page Bonus Compensation packages Comprehensive benefits Equity philosophy Individual compensation packages Remote-first company Restricted Stock Units RSUs
Tasks- Conduct webinars
- Content design
- Cross-Functional Collaboration
- Customer Communication
- Customer engagement
- Data Analysis
- Drive adoption campaigns
- Increase customer adoption
Analytical Analytical abilities Attention to detail Benefits Collaboration Communication Cross-functional Collaboration Customer Communication Customer Engagement Customer Success Cybersecurity Data analysis Digital customer success Documentation Email Experimentation mindset Gainsight Gtm ops Marketing Metrics Optimization Outreach Public speaking SaaS Security Webinars
Experience3 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9