Associate Manager, Drive - Growth Strategy and Operations

We are revolutionizing the delivery experience for merchants and customers by offering the next generation of fulfillment services. We’re looking for someone to join the Drive team to drive high-quality delivery outcomes and scale support and exceptions management processes, all while we disrupt the final mile delivery industry. 

We are looking for someone who is passionate about scaling high growth businesses to join our rocketship on Drive, DoorDash’s white label fulfillment offering. You will be responsible for growing one of the most nascent Drive products by owning our Merchant and customer support strategy, driving requirements to ensure high-quality delivery, and building tools and processes to manage delivery issues and exceptions. We are looking for a highly motivated first principles thinker who has a deep sense of ownership and is able to walk the fine line between diving into the lowest level of detail in our data and product, while still being able to think about the high level strategy. This is a true strategy and operations role. 

Reporting to the Senior Manager of Drive Strategy and Operations, you will work closely with customer and merchant support teams, product, engineering, operations, business development and other teams to make your vision a reality. 

• Strategize – Understand our operations, find common issues driving poor delivery outcomes, and strategize how to drive high quality experiences with cross-functional partners.
• Operate - Get to the lowest level of detail, and scale. You will be deep in our data to analyze poor delivery outcomes and customer and merchant support inquiries. Then, you’ll work hand in hand with our operations and product teams to drive improvements
• Build – Build out net-new tools and processes to be leveraged by internal and external partners that improve the visibility into and experience of our services. 
• Construct - Navigate in an ambiguous environment and bring structure to undefined opportunities. There won’t always be playbooks or templates; instead you will create them. 
• Analyze – Leverage data whenever possible to inform your hypothesis and convince cross functional partners. 

• You’re an analytical powerhouse.  You let data win arguments. You’re comfortable pulling your own data in SQL and modeling in Excel. You own end-to-end data driven decision making from data gathering, to analysis, …