Associate Director Operational Excellence

Job Description

The Operational Excellence Manager will be an integral part of the facilities management team, liaising with respective functional areas across all CTO sites. This role will be responsible for development and implementation of processes to improve facilities operations.

This role will also focus on enhancing equipment reliability and management using a Reliability-Centered Maintenance (RCM) approach and utilizing Lifecycle Asset Management (LCAM) principles. The primary focus will be to create visibility into site performance and escalate critical issues to facilitate effective and rapid decision-making.

Key Responsibilities:

Operational Improvement:

• Design, implement, and monitor processes to improve operational efficiency and effectiveness.

• Analyze performance metrics to identify improvement opportunities and implement strategies to achieve operational excellence.

Reliability Management:

• Develop and implement reliability-centered maintenance programs to enhance equipment reliability and minimize downtime.

• Collaborate with maintenance teams to identify critical assets, assess performance, and analyze failure modes, ensuring appropriate maintenance strategies are applied.

Lifecycle Asset Management (LCAM):

• Utilize Lifecycle Asset Management principles to oversee and optimize the performance, risk, and cost associated with physical assets throughout their lifecycle.

• Foster a culture of continuous improvement by training and mentoring team members on LCAM practices to enhance asset utilization and efficiency.

Performance Visibility:

• Develop and maintain a system for tracking and reporting operational performance, including key performance indicators (KPIs) and other relevant metrics.

• Create and deliver regular reports and presentations to senior management on site performance, reliability metrics, and improvement initiatives.

Cross-Functional Collaboration:

• Collaborate with cross-functional teams to implement best practices and continuous improvement initiatives that enhance operational effectiveness and reliability.

• Act as a liaison between the facilities management team and other departments to ensure alignment on operational goals and reliability strategies.

Issue Escalation:

• Identify and escalate critical issues to senior management for more effective and rapid decision-making.

• Develop action plans to address escalated issues and track their resolution.

Change Agent:

• Act as a change agent, driving a culture of continuous improvement and operational excellence throughout the organization.

• Engage and motivate staff to adopt new practices and tools contributing to operational reliability and efficiency.

Education:

• Bachelor’s degree in engineering or a related field

Required Experience and Skills:

• At least 7 and above in related field or position

• Proven experience in operational excellence, process improvement, and facilities management, preferably in a regulated industry such as pharmaceuticals, biotechnology, or healthcare.

• Strong knowledge reliability engineering and asset management principles.

• Experience with Reliability Centered Maintenance (RCM) and Lifecycle Asset Management (LCAM) methodologies.

• Demonstrated ability to lead cross-functional teams and drive change in a complex and dynamic environment.

• Excellent analytical, communication, and presentation skills.

• Proficiency in using data analysis tools and software to extract and interpret complex data.

Preferred Experience and Skills:

• Preferred Master’s degree or certification in Operational Excellence.

• Advanced Engineering Degree or in related field

• Lean Management and Six Sigma Expertise

• Understanding of Regulatory Compliance

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NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

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Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

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Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

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