Assistant Product Manager

Company:

Mercer

Description:

Mercer is seeking candidates for the following position based in the Melbourne office:

Assistant Product Manager

What can you expect?

This is a hybrid role that has a requirement of working at least three days a week in the office. As an Assistant Product Manager in the Mercer Career Products team - you will be responsible for managing a portfolio of clients within the Industry Networks team. Ensuring our remuneration and benefit benchmarking products are meeting client needs and providing insights into their industry that adds value to their business and strengthens our client relationships.

What is in it for you?

• Full time opportunity at 35 hours per week
• Professional offices at 727 Collins Street, Docklands
• Salary on offer $80,000 to $85,000 plus Superannuation
• Applications open: 26 March 2025
• Applications close: 23 April 2025

At Mercer, we recognise that our most important asset is our people. We offer benefits and programs that support career development. We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working and much more!

We will count on you to:

• Manage and grow a portfolio of clients within a particular cluster of industries, that may include, for example: Professional Services and Education; Financial Services; Actuarial Science & Data Analytics; Hospitality, Industry Associations & Club forums
• Success measured by client retention, revenue growth, and where applicable, database growth metrics
• Translate raw data into insights and presentations for delivery to industry HR leaders
• Maintain client satisfaction levels by ensuring effective onboarding, orientation and query resolution
• Keep on top of market and remuneration trends as well as client feedbacks / insights
• Draw on deep industry and product knowledge, as well as broader HR and remuneration experience to become a trusted advisor and demonstrate value to clients
• Develop and maintain relationships with key contacts in the industry and maintain significant presence in the sector including client steering committees if relevant
• Proactively support clients to provide accurate data submissions to meet our internal deadlines
• Proactively support Client Engagement Managers within the team with client queries, internal processes, trainings and data submission
• Lead industry events (virtually and face to face), client webinars both pre and post survey release to maintain close contact with the market and communicate new insights
• Work closely with Project and Product Managers to support clients with data queries, data submission and provide trends insights
• Work closely with Business Development/ Sales and Marketing teams to support the development of product specific marketing materials to effectively market and sell assigned products
• Work with the Customer Service team to ensure client contact details are maintained and updated
• Ensure invoicing is accurate and AR are chased
• Support revenue reporting and forecasting activities for assigned products

What you need to have:

• Business and commercial acumen
• Product management and HR and remuneration experience
• 2-3 years working within a remuneration or reward environment preferred
• Ability to interpret complex data into easy to understand language
• Ability to learn about a wide range of products
• Ability to work with online product-related tools and be a technical expert to assist clients
• Ability to understand how survey trends are likely to impact on end users
• Comfortable with public speaking to small-to-large audiences - both virtual and in-person
• Strong time management skills
• Advanced Microsoft Excel and PowerPoint skills
• Have great presentation, written and verbal communication, engagement and interpersonal skills
• Be able to work under pressure and have the skills to manage multiple requests/ projects/pitches
• Business development skills
• Local market awareness and presence: communication, public speaking, thought leadership

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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