Area Service Leader - Patient Care Solutions & Biomed - Southern CA

Job Description SummaryThe Area Service Leader role is responsible to implement the service strategy for the specific site/or specific local geographic area. This role will drive the achievement of all operational and commercial business objectives through leading and coaching a mix of technical teams that may consist of
Biomedical Technicians, Field Engineers, and/or Program Coordinators.

This role will partner with the Market Service Director in the market as well as the local commercial account community and other peer management staff for the area in executing on business growth and driving customer satisfaction with our customers.

This role will serve as a point of contact for local critical customer issues in matters related to service and customer support for the sites or area of business, they are responsible for. This role is key in developing strong relationships both internally and externally to improve outcomes for customers as well as market and order visibility, market share, and profitability.

Ideally, this role will located in Irvine, CA but can also be located throughout southern CA to include: Orange County; L.A. San Diego, etc.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. 

Job Description

Roles and Responsibilities

• Own and manage current customer relationships across a designated sites or territory, ensuring customer success and satisfaction.

• Driven by an inclusive & diverse culture of focus, ownership & trust, win together and have fun

• With a lean and safety-first mindset • Always with unyielding integrity & compliance

• Total ownership of install base in the area and contract renewals, partnering with DOS/HSAM to ensure retention of a designated customer list.

• Ownership of execution on recalls and PM's.

• Accountable for QPR with Account Community, including, but not limited to (site leads, HSAM’s, DOS’s and the commercial team)

• Resource (day to day) Planning (vacation, installation, escalated service calls) and CSO Owner ship

• Ensure understanding of customers organizational and service delivery strategies and desired outcomes for their business. Additionally, understands complex customer infrastructure, applications, and service solutions and issues to ensure customer success.

• Accountable for driving profitability (VCP, Metrics, T&L, Real-Time closure), delivery and growth of assigned customers. Supports, participates, and drive local VCP initiatives.

• Support commercial-service targets additional revenue opportunities …