Area Retention Manager - Remote

POSITION SUMMARY: The Area Retention Manager is responsible for the leading the strategic initiatives across our retention team throughout the each area. This comes from expert level planning, organizing, directing, and coordinating the activities of the sales function for the inside sales team across the entire organization to effectively execute sales strategies. A key attribute of the manager’s success will be the ability to lead, coach, and develop people and lead by example. The ability to multiply one’s efforts across a broader sales leadership team is an essential element in delivering the number.

PRINCIPAL RESPONSIBILITIES:

• Develops and oversees the implementation of comprehensive business strategies and sales and marketing plans that complement the overall operating plan for the retention teams across the Field Sales organization.
• Initiate and improve long term sales functionality for inside field sales team across the entire country.
• Develop and sustain standard operating procedures for managers and their employees.
• Maintains accountability for sales goal achievement, including but not limited to respective key metrics and/or budget achievement.
• Meets with Area leadership personnel to review sales activity funnel (CRM tool) and customer retention and relationship activities; reviews sales performance compared to goal, production, and training needs.
• Manage and support area level leaders in hiring, training, coaching and performance management.
• Participates with Area leadership to develop and implement pricing strategy to meet Company objectives.
• Maintains an awareness of market behavior and competitive trends in designated market to anticipate changing customer needs; proactively manages customer base.
• Maintains a thorough knowledge of the Company’s available services, lines of business and pricing structures to assist sales management in particular selling circumstances as the need arises.
• Reviews particularly complex Customer Service Agreements for terms and conditions, pricing, accuracy, etc.
• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

• Prior waste industry or service industry experience. Professional presentation; is confident, assertive and displays a high level of self-esteem.
• Good time management skills to ensure assigned responsibilities are completed in an efficient manner.
• Good communication skills; is able to effectively communicate to all levels of management, both internally and externally.
• Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas.
• Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook.
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