Analyst II, International Logistics (ILS) (1st Shift) - Scottsdale/Remote

Overview:

The role of the Logistics Analyst II, International Logistics (ILS), is to provide effective communication, problem resolution, and customer service. The Analyst II works with ILS customers and APL Logistics support teams globally, which consist of ILS management, APL Logistics account management teams, systems, operations and sales. The Logistics Analyst will assist with the onboarding of new IFS accounts, create and maintain short form Logistics Processes, assist in development of new programs, identify new business potentials for stronger business relationships between customers and APL Logistics and execute day-to-day activities for the movement of the cargo.  

Responsibilities:

This position is responsible for, but not limited to, the following:

• Creation and/or maintenance of customer Logistics Procedures (LP), User Guidelines
• (UI) and Desk Manual (DM) and responsible for the integrity of the information contained within the logistics documents.
• Facilitate the smooth flow of APLL operations and data.
• Understand APLL’s services and coordinate shipments with global origin teams, shippers, carriers and consignee.
• Articulate gaps in performance or capabilities between customer requirements and APLL service performance to all account stakeholders.
• Proactively identify trends through data analysis.
• Support financial teams both domestically and overseas to ensure accounts are in good payment status.
• Escalate all legal, business or financial risk immediately, report issues with account status to the appropriate managers.
• Facilitate resolution of operational and systems issues in a timely manner.
• Schedule and participate in calls with customers, vendors, and internal teams upon request.
• Responsible for meeting transportation and customer service requirements.
• Analyze training topics and communicate needs to the training team.
• Identify system concerns impacting APLL and its customers and report to appropriate teams.
• Immediately report problems, operation issues or discrepancies to your manager and team members.
• Document issues and resolutions in Salesforce and share account status to your manager and team members during team meetings.

Qualifications:

• Bachelor’s degree in Supply Chain & Logistics, International Business, or similar field and/or equivalent combination of education and experience.
• Minimum of 1 year of relevant international logistics/transportation experience preferred, including 1 year of experience involving direct customer interaction.
• Transportation industry knowledge to include understanding of broker and import customs clearance regulations.
• Ability to quickly learn new systems and software.
• Excellent communication skills.
• Adaptable to change.
• Self-driven and motivated.
• Ability to work under pressure.
• Ability to travel up to 10% of the time.
• Ability to work flexible hours.
• Analytical and critical thinking skills.
• Prepared to learn all aspects of …