Altera Client Success Executive
Remote - US
Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunriseâ˘, ParagonÂŽ, Altera TouchWorksÂŽ, Altera Opal, STARâ˘, HealthQuest⢠and dbMotion⢠solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
***CLIENT SUCCESS EXECUTIVE ***
Remote RoleÂ
The Client Success Executive (CSE) serves as the voice of the client to Altera and the voice of Altera to the client.
Overview
Are you passionate about building lasting partnerships and delivering exceptional service? At Altera, we are seeking a dedicated Client Success Executive (CSE) who will serve as the cornerstone of our client relationships. As a CSE, you will not only be the main point of contact for our clients but also a strategic ally who ensures their success and satisfaction.
By immersing yourself in understanding both our clients and those they serve, you will align strategically with C-Suite leadership within their organizations. Your goal? To deliver nothing short of insanely great service, anticipating their needs while driving robust adoption of our solutions, maximizing expansion opportunities, and minimizing client attrition.
This role isn't just about maintaining relationshipsâit's about proactively partnering with our clients and internal stakeholders at Altera. Through meticulous strategic planning and precise tactical execution, you will ensure remarkable client experiences with our products and services.
Key responsibilities include reviewing client financial and business objectives, devising actionable strategies to support them, and diligently tracking progress against Key Performance Indicators (KPIs). You will conduct operational reviews, generate insightful reports, and spearhead escalated support and service initiatives. Additionally, your expertise will contribute to resolving outstanding accounts receivable issues and supporting sales efforts to enhance the reach of Altera solutions.
If you thrive in a dynamic environment where your strategic acumen and client-centric approach can make a real impact, we invite you to join us in driving the success and growth of our client base. Apply now and become an integral part of Altera's commitment to excellence in client satisfaction and partnership.
Competencies:
- Client Focus: Dedicated to meeting expectations and requirements of internal and external customers. Acts with customers in mind. Establishes and maintains effective âŚ
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Career growth Dynamic environment Remote work
Tasks- Build client relationships
- Conduct operational reviews
- Develop strategies
- Generate reports
- Reporting
- Resolve issues
- Support sales
- Track KPIs
Adaptability Altera Opal Analytical C Client relationship management Client Success Communication Conflict Resolution DbMotion Healthcare Healthcare industry Healthcare Technology Health IT Health IT Solutions Interpersonal Leadership Negotiation Operational Reviews Performance Tracking Persuasion Problem Resolution Problem-solving Recruiting Regulatory Preparedness Report generation Reports Sales Sales Support Strategic planning TouchWorks
Experience3 years
EducationBachelor's degree Business Finance IT Sales
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9