AI Strategist

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

The AI strategists work in a cross-functional team that supports leadership, sales, and CSMs throughout key moments of the customer lifecycle, including new deals, renewals, attrition, and growth. The strategist acts as a center of excellence, providing expertise and guidance to our customers through digital transformation initiatives.

As an AI strategist, you will work closely with the Data team (PowerBi and Tableau) to find new opportunities for our customers to increase cost-savings, revenue generation, and customer experience. You will empower, clients, sales, and Customer Success Managers (CSMs) to make informed decisions through a deeper understanding of LP products and services. 

This role is ideal for a passionate conversational AI professional who thrives in a collaborative environment and is dedicated to driving customer success through digital transformation.

You will: 

• Shape Our Strategic Vision: Develop industry benchmarks, maturity frameworks, best practice documentation, and champion the value proposition of LivePerson products.
• Forge Strong Client Relationships: Gain a comprehensive understanding of client business objectives, pain points, needs, and requirements to cultivate strong, strategic relationships.
• Expert Analysis & Recommendations: Analyze customer situations, identify potential gaps, and advise internal teams on how LivePerson solutions can bridge those gaps and deliver value.
• Executive Actionable Insights: Craft compelling presentations and facilitate workshops for C-level executives, transforming data into actionable items that secure buy-in.
• Conversational AI Implementation Champion: Anticipate and address challenges clients might face when implementing Conversational AI programs.
• Produce Implementation/Project Documentation: Define and implement the technical strategy and roadmap for the Conversational AI solutions ensuring a smooth handover from the sales or …