Agile Product Owner: Oracle CPQ

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the team:

The Corporate Development team provides employees with tools to help them develop, sell and implement FinTech solutions to FIS clients. We digitally transform the efficiency and effectiveness of how FIS employees get their work done through FIS' Future Forward Program.

About the Role:

As an Agile Product Owner for our Oracle CPQ (Configure Price Quote) system, you will play a pivotal role in the development and maintenance of the CPQ and Sales/CRM. This role requires a deep understanding of client service and account management processes employed by B2B software companies. You will collaborate closely with cross-functional teams, including product managers, developers, technical architects, business analysts and stakeholders to deliver and support innovative digital client service solutions that meet the needs of our Sales/CRM.

What you will be doing:

• Develop CPQ Strategy through collaboration among key stakeholders representing different functions across multiple lines of businesses.
• Defining business problem statements with feedback from our clients and developing solutions to address key business problems.
• Articulates product vision and user stories in a manner clearly understandable to development teams and other stakeholders.
• Establishes user story acceptance criteria, accepts user stories, refines user stories with Scrum teams.
• Creates Sprint Release Plans with input from development teams.
• Monitors the development progress and provides updates to stakeholders, as requested.
• Leads planning and review meetings to communicate feedback on development achievements.
• Applies appropriate program management and Agile approaches to promote a disciplined value delivery process that provides transparency for CRM for Service product roadmaps.
• Exemplifying the commitment to continuous improvement by staying informed about approaches to client service technology, to help FIS deliver world class client experiences.

What you bring:

• 5-10 years’ experience working with Oracle CPQ and Sales platforms.
• Strong collaboration and communication skills that exemplify a commitment to partnering with our stakeholders in resolving support requests.
• Strong troubleshooting and problem-solving skills
• Working knowledge of systems up and downstream from Dynamics 365 for Service (CRM) such as Dynamics 365 for Sales, Service Now, email systems, chat systems, social media platforms, survey tools, feedback tools and client service …