Agent Support Associate

The Real Brokerage Inc. (NASDAQ: REAX) is revolutionizing the residential real estate industry by pairing best-in-class technology with the trusted guidance of the agent-led experience. Real delivers a cloud-based platform to improve efficiencies and empower agents to provide a seamless end-to-end experience for homebuyers and sellers. The company was founded in 2014, and has broadened its brokerage operations to all of the US states and the District of Columbia, as well as expanding internationally, with operations in the provinces of Alberta and Ontario, and now British Columbia, Canada.   

For more information, visit www.onereal.com/  

Work Schedule:

M/TU/Wed: Consistent Shift: (2pm - 11pm EST, 1pm - 10pm CST, 12pm - 9pm MST, 11am - 8pm PST) and Weekend Shift Sat/Sun: (10am - 7pm EST, 9am - 6pm CST, 8am - 5pm MST, 7am - 4pm PST) with TH/FRI off

Job Summary:

The Agent Support Associate serves as an intermediary and collaborator between agents and other specialty departments and teams.

Duties/Responsibilities:

• Answers questions that are submitted to the support team by Real Estate Agents

• Work collectively with other Agent Experience Associates to timely answer all other tickets and emails that are received by real estate agents and help the agents achieve positive business outcomes via software and services offered by Real

•  Escalate tickets to other departments such as Onboarding, Marketing, MLS, and Developers as necessary

• Conduct remote (Zoom/Google Meet) product and program training and meetings with agents as needed

• Work proactively to identify agent needs and work with team and manager to develop solutions to continuously improve the agent's experience when interacting with the Real platform and app

Required Skills/Abilities: 

• Real passion for serving agents trying to grow their businesses

• The ability to establish credibility with key agent decision-makers and influencers

• Strong written and verbal communication and presentation skills; extraordinary listening skills

• Strong problem-solving and analytical skills; quickly formulates solutions that deliver real business value

• A keen eye for detail

• Ability to recognize and maximize new business opportunities

• Multi-tasking down to a science; handling multiple accounts and assignments simultaneously

• Interest in new software and cutting-edge programs in the larger real estate landscape

Education and Experience:

• B.A. or B.S. degree preferred

• Minimum 1 year of Real Estate industry experience as an agent assistant, transaction coordinator, or settlement specialist with a strong understanding of the US Real Estate process.

• 2-4 years of previous experience in agent customer service, client success, or client relationship management required

• Bilingual a plus with Spanish preferred.

• The ability to quickly learn and understand complex real estate concepts is a must

• Experience with customer service systems such as Zendesk preferred

• Experience with Google Suite preferred

• Technically savvy with an ability to learn new technologies and concepts quickly is a must 

Must-Have: Ability to truly encompass our Company's Core Values

• Work Hard. Be Kind

• “We” are bigger than “me”

• Tech x Humanity

Physical Requirements:

• Sit for long periods of time

Real Broker LLC is proud to be an equal-opportunity workplace employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.