AE, North America

Figment is the world’s leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 500+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figment’s institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem.

We are a growth stage technology company – looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.

About the Role

There are a few things we look for when adding top talent to our team:

• First, we look for candidates who lead with authenticity, bringing your whole self to what you do.
• Second, crypto is moving fast and so do we. Having an orientation to action and making the invisible, visible through clear communication & leadership are key principles for our team.
• Finally, we believe everyone is always learning so demonstrating humility as we get better is how we will build a beautiful company.

Responsibilities/Duties

• Research new opportunities in the US and Canada, analyzing the overall crypto market in the region and assisting with initial outreach.
• Understand Figment’s business, reviewing leads and qualifying potential opportunities to curate prospects and build qualified leads into the sales funnel.
• Drive business growth and sell Figment’s staking services across all networks.
• Contribute to achieving and exceeding sales targets including growing number of new customers by vertical, assets staked & revenue earned.
• Assist with relationship management, provide onboarding, account management and support for customers post sale, throughout the implementation and staking lifecycle.
• Build and improve sales collateral to support pitches.
• Assist with inbound customer requests, track and help resolve customer pain points and queries.
• Drive customer satisfaction practices to increase retention and drive upsell opportunities.
• Advocate for customer needs within the organization, working closely with product development, sales and support teams, and share trends and feedback.
• Work with Customer Success to help keep …