Advisor, Customer Logistics & Supply Chain
US – REMOTE
Location(s):
United States of AmericaCity/Cities:
RemoteTravel Required:
00% - 25%Relocation Provided:
NoJob Posting End Date:
July 29, 2024Shift:
Job Description Summary:
This role is responsible for providing dedicated support for our Retail, Bottler, Distributor, McDonald’s customers and Business partners by processing orders and inquiries within the Order To Cash (OTC) Supply Chain organization. The Advisor, Customer Logistics and Supply Chain will research, influence and resolve issues for our Customers and Business partners using Coca-Cola North America (CCNA) order management system & tools based on our established service level agreements.Please note our team works Mon-Fri, 7:30 AM - 7:30 PM EST. Associates must be able to work manager-assigned shifts within these hours.
Key Activities
- Single point of contact for our customers across Business units
- Partner with sales teams and brokers to address customer satisfaction needs related to pricing, delivery method changes, account management and strategic projects (product launches, packing changes etc.)
- Partner with Product supply, Supply planning, logistics and transportation teams to influence and resolve order flow concerns (late trucks, dwell time, refused deliveries)
- Responsible for managing phone calls and emails from customers, internal stakeholders and partners and accurately tracking and resolving the business need
- Customer order management – Acts as liaison between external departments and customers to process order changes, communicate all order changes, track and reschedule customer orders to meet customer requested delivery dates
- Apply best practices and business knowledge to make timely decisions and resolve issues with product orders to meet requested customer delivery dates
- Proactively manage order flow, communication of all In Full issues and partner with transportation to ensure delivery appointments and pick-up appointments are set timely to mitigate order failures
- Recognize and track trends with customer issues, evaluate and suggest process improvements for Product order management and our partners
- Understand Company goals and performance metrics and improve quality and speed to meet and exceed customer expectations
- Work collaboratively but often independently on daily tasks and resolve escalations that are diverse in scope using strategic thinking, people and company resources
- Build and leverage collaborative relationships with our customers, sales, logistics and other internal partners based on customer specific operations
- Analyze, coordinate and participation in implementation of design projects to support department and or key customer objectives.
Required Skills/Experience
- Strong customer service and relationship background, strategic thinking, effective communication and business writing skills
- Must have strong research or …
This job isn't fresh anymore!
Search Fresh JobsJob Profile
RestrictionsTravel required
Benefits/PerksFinancial Flexible hours Growth Culture Medical Other benefits Relocation provided Remote work
Tasks- Process orders
- Resolve customer inquiries
Account management Analytical Communication Compliance CRM Customer Relationship Management Customer service Genesys Influencing Leadership Logistics Microsoft Office MS Office Order Management Organization Problem-solving Process improvements Relationship Management Sales Salesforce SAP SharePoint Strategic Strategic Thinking Supply chain Supply chain management
Education Timezones