AD, Access & Reimbursement NPS- MS -Remote- Detroit, MI
Field Non-Sales (USA), United States
Job Description Summary
Location:The Associate Director, Access & Reimbursement, is a remote/field-based role that covers the following cities but not limited to Lansing, Grand Rapids, Traverse City, Kalamazoo & Toledo, OH. The Associate must reside within territory, or within a reasonable daily commuting distance of 60 miles from territory border. Ability to travel and cover geography, at least 50% travel required.
The Associate Director, Access & Reimbursement (ADAR) NPS (Novartis Patient Services) MS (Multiple Sclerosis) is a field-based role that proactively provides in person (or virtual as needed) education to defined accounts within their assigned geographies on a wide range of access and reimbursement topics and needs (see below) in support of aligned product(s) strategy. ADARs primarily focus on accounts with increased process and workflow complexity, typically including centralized and decentralized systems of care, integrated delivery networks, academic medical institutions, large multi-provider specialty practices, and alternate sites of care.
ADARs will serve as the patient access and reimbursement lead in business-to-business conversations with account executives. The ADAR role is responsible for managing the pull-through of access and reimbursement strategy and downstream operations within their aligned accounts. ADARs are expected to have deep expertise in communicating requirements and addressing barriers associated with local payer policy coverage, multi-channel acquisition pathways, billing and coding education (as needed), claims processing, reimbursement, and integration of manufacturer support programs into a range of account workflows. ADAR will continually need to demonstrate a keen ability to problem solve and manage multiple projects.
ADARs partner closely with other Novartis Pharmaceuticals Corporation (NPC) field associates, including Customer Engagement (Sales) and Market Access, representing NPC with the highest integrity in accordance with NPC Values and Behaviors. ADARs will also be required to coordinate and communicate cross-functionally within NPC (e.g., Patient Support Center, Customer Engagement, Marketing, Market Access, Public Affairs, State & Government Affairs, Trade, Specialty Pharmacy Account Management, and other applicable third party affiliates).
Job Description
Major Accountabilities
- Interact with large, complex accounts to support patient access within their aligned therapeutic area product(s), proactively provide face-to-face education on programs to providers and staff in order to support integration of those products into office processes and workflows.
- Address customer questions for issues related to NPC policies on therapeutic area products ordering, payment, inventorying, and product returns & replacement in offices.
- Work with key members of therapeutic area offices (e.g., executives, providers, administrators, billing and coding staff, claims departments, revenue …
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At least 50% travel required Must have a fully valid and unrestricted driver’s license Must reside within territory Travel required
Benefits/Perks401k eligibility Discretionary awards Diverse teams Inclusive work environment Paid Time Off Professional development Remote work Restricted Stock Units Travel opportunities
Tasks- Address customer questions
- Analyze reimbursement issues
- Communicate policy changes
- Compliance
- Coordinate with cross-functional teams
- Ensure compliance
- Issue resolution
- Provide education on access and reimbursement
- Support integration of products
- Support patient access
- Training
Access and Reimbursement Access strategy Account management Analytical Billing Billing and Coding BioTech Claims processing Coding Collaboration Compliance Cross-functional Collaboration Cross-functional Communication Customer Engagement Education Finance Healthcare Healthcare Sector Healthcare systems Health Economics Health policy Insights Integrated delivery networks Integration Leadership Management Market Access Marketing Market strategy Medical Negotiation Operations Pathways Patient Access Patient services Patient Support Patient Support Programs Payer Policy People Management Pharmaceuticals Pharmacy Problem-solving Project Management Recruitment Regulatory Compliance Reimbursement Reimbursement strategy Risk Management Sales Specialty Pharmacy Strategy Technology Training
Experience5 years
EducationAdvanced degree Business DO Economics Finance Healthcare Health Policy MS Pharmacy Technology
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9