Accounts Receivable Manager

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

Flock Safety is looking for an Accounts Receivable Manager to join our team. This is a fully remote position, so exemplary time management skills, the ability to manage multiple tasks at once, critical thinking, a desire to solve customer problems, and effective communication throughout the customer experience are all key components to being successful in the role.  

This role is responsible for managing the day-to-day billing, collections and customer support in relation to accounts receivable activity and directing the accounts receivable agents in their daily tasks. You will be a leader of the team that drives and owns cash collections in the company.

How you'll make an impact: 

• As a manager in the AR team, you will have a billing case target that you will be responsible for achieving.  In doing so, you will set expectations and goals for the AR agents and direct their daily activities and functions, working to resolve the more complicated cases that have multifaceted root-causes.

• You will be the primary point of contact for customers and internal stakeholders when it comes to billing case escalations.  You will collaborate with cross functional teams and individuals in executing this responsibility.

• You will also ensure the maintenance of accurate and up-to-date collections notes that relate to billing cases to enable the Company to effectively forecast collections.

• Be able to answer internal and external customer questions through phone calls and email communications (ticketing system) with a specific focus toward hospitality and customer care.

• Reconcile customer account balances and resolve billing issues with customers.

• Thorough understanding of our customer billing terms and systems to be able to resolve billing issues.

• Meet team objectives, key results, goals and metrics.

• Lead or support initiatives to implement processes to improve existing functions and help optimize workflow and resources, as needed.

• Train the team as needed in executing their tasks effectively and efficiently.

• A minimum of 5 years of experience in billing and collection activity at a fast paced, high growth company, with at least 2 years of experience in a people management capacity.

• You will be someone that places customer service (external and internal) as a top priority and directs your team to do so as well.

• Excellent written and verbal communication skills.

• Ability to provide guidance and motivate a high performing team.

• Able to work independently, effectively managing and using time through organization and structure and supervise and direct team members (we are a remote-first company).

• Work collaboratively with cross-functional teams to address complex issues and achieve optimal account resolution.

• Prior experience in customer service or customer success will be a plus.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days

• Gain an understanding of the workflows and root cause analysis of the billing cases for all responsible categories

• Develop a daily cash application reconciliation process to ensure month-end processing

• Gain an understanding of the company’s products and services, customer contractual terms and payment terms.

The First 60 Days 

• Deepen your understanding of the workflows and root cause analysis of the billing cases for all responsible categories

• Continue to ensure daily cash application reconciliation process to ensure month-end processing.

• Work with the collections team to ensure notes are current and accurate as they relate to cases.

90 Days & Beyond 

• Recommend improvements on the workflows and root cause analysis of the billing cases for all responsible categories

• Ability to provide timing of collections on all your accounts as they relate to cases.

• Working independently to resolve customer billing and collections issues and engaging internal stakeholders as necessary.

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. 

1. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. 

2. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. 

3. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. 

4. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. 

In this role, you'll receive a starting salary between $88,000 - $133,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.