Account Manager (US) - Moodle - Remote

Moodle with us!

We're the world's most popular learning platform and we’re on a mission to empower educators to improve our world.

Find out about your new workplace...

Moodle is the world’s most trusted online learning solution. The engine of our ecosystem is Moodle LMS, the secure and customizable open-source learning management platform used by over 250 million learners worldwide. Developed in conjunction with our community, Moodle LMS is complemented by an ecosystem of products including Moodle Workplace and a network of partners and services providing hosting, customizations and support. We also teach and support educators to create effective online learning experiences and share open education resources. Collectively, we empower educators to improve our world.

This role is part of the Global Sales & Account Management team, working with the Global Services Delivery - US team, which provides services in learning design, implementation support, training, hosting, custom development, and support for Moodle LMS, Moodle Workplace, as well as other Moodle products.

We’ve built a passionate team of hard-working and driven people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!)

Find out more about us on our website.

What your new job can look like…

With the pace of Moodle, no two days will ever be the same!

• Being the client’s advocate internally
• Creating a knowledgeable relationship with client base
• Creating a Quarterly Business Report (QBR) schedule w/ client base, ensuring …
• we are still meeting their strategic initiatives
• we understand how their business is changing and how we can help
• we are educating them on all of our solutions
• Finding problems in time to fix
• Keeping Non-Renewal surprises to a minimum
• Processing Renewals in a timely fashion
• Uncovering growth opportunities within your client base

Requirements

Especially if you can talk to us about your:

• 3+ years of sales experience
• 2+ of customer facing/customer service experience
• 3-5 years of Moodle LMS experience
• Excellent written and verbal communication skills
• Creative problem solving for difficult or complex issues
• Strategic thinking
• Excellent understanding of the company
• Strong negotiation and …