Account Manager

​​About UsAs the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.
We invest in our teammember’s work-life balance, with unlimited paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have weekly virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.
All of our above initiatives and employee support is in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We like to encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” And we acknowledge exceptional work through our semi-annual awards, which includes a paid vacation!
The OpportunityTrustArc takes pride in having an extremely high customer retention rate. This is due to our market-leading solutions, extensive privacy expertise and our top-notch Account Managers. Armed with a full solution suite of innovative software applications & professional services, you will help our customers mitigate risks(s), drive revenue through data-driven initiatives and ensure compliance with global Privacy regulations. The successful Account Manager will have the ability to develop and maintain client relationships, assess market opportunities, up-sell/cross-sell solutions within our growing customer base.

What You Will Do

• Manage an assigned customer account base, as well as, a set of new customer accounts as the new business Account Executive team acquires them.
• Account Managers have an outcome-based/consultative methodology while working with customers.
• Diagnose and fully understand customers’ business needs as you develop multiple relationships across the customers’ organization.
• A clear understanding of all TrustArc services and business benefits, with in-depth understanding of the TrustArc solutions you are focused on selling.
• Provide online demos and presentations to prospects/customers.
• Maintain contact with an assigned list of customers to ensure customer satisfaction, issue resolution, and identifying cross-sell opportunities for TrustArc’s solution portfolio.
• Responsible for forecasting and activity updates and managing your business in Salesforce.
• Meet and exceed quarterly …