Account Manager

About Panorama:
Panorama is a fast-growing national technology company focused on radically improving education. More than 2,000 school systems serving 15 million students across all 50 states have adopted our platform to understand students’ academic and social-emotional strengths and to identify those in need of additional support. School systems turn to our suite of tools to ensure that every child gets the support they need, including school climate and social-emotional learning surveys, tiered intervention planning, and professional development.

Panoramians can choose to work fully remote anywhere within the Continental United States, in-person from our Boston office, or a hybrid option.

About the Role:  

As an Account Manager, you play a pivotal role on the Account Management team, responsible for renewing accounts and driving revenue growth across your portfolio. Your primary responsibilities include retaining business, identifying and closing expansion opportunities, and developing strong relationships with school and district leaders. You will work closely with client buyers and decision-makers including Superintendents of school districts and leaders of charter management organizations to ensure that Panorama’s value is being articulated, ultimately leading to successful retention and growth across your accounts.

Key Responsibilities:

• Minimize customer attrition and increase account growth 
• Meet regularly with customers to discuss progress to goals and find new ways to improve student impact 
• Communicate consistently and proactively with customers to address their needs, anticipate potential concerns, and ensure a great customer experience  
• Early identification of at-risk clients and escalation of potential risks or challenges 
• Drive product knowledge and adoption by coaching customers on best practices and advocating for customer needs within Panorama Education 
• Maintain data hygiene including pipeline, activity entry, contact information 
• Leverage customer data to provide clear and relevant information to drive improvements 
• Own renewals across a large portfolio of partner districts, understanding budget cycles and contract options preferred by our clients, including licenses fee structures and renewal timing
• Increase business with existing clients by discovering and maturing opportunities to grow Panorama’s business
• Ability to travel 5-10% of the year to meet customers in-person and at conferences to build relationships, represent the company, gather feedback, negotiate deals, network with industry professionals, provide support, and stay informed on industry trends
• Collaborate closely with project leads to provide outstanding relationship management and function as a thought partner to our clients
• Triage client requests to the appropriate …