Account Manager - Remote
1 big thing: Axios HQ is an AI-powered software that helps organizations of all sizes plan, write, and send essential comms that boost trust, transparency, and alignment. Learn more about Axios HQ:
- $20M Series A co-led by Glade Brook and Greycroft
- No. 3 on Glassdoor’s Best Places to Work 2024
- Read our reviews on Glassdoor
- 2024 State of Essential Workplace Communications
Why it matters: The Account Manager will be responsible for renewing and expanding our partnerships with HQ customers and will work alongside a dedicated Customer Success Manager to achieve usage, revenue, and retention goals within these partnership organizations.
Go deeper: In this role, you will make an impact to Axios HQ through the following responsibilities:
- Successfully renew and upsell existing clients and consistently perform against individual and team quantitative and qualitative KPIs - predominately in SMB and Mid-Market segments
- Partner with a dedicated Customer Success Manager to manage a high volume book of business of Axios HQ customers - focusing specifically on renewals, upsells, upgrades, and further saturation of the client footprint.
- Collaborate closely with the sales and customer success teams to ensure a smooth handoff when new clients purchase the Axios HQ product
- Work alongside a dedicated Customer Success Manager to ensure continual training and user adoption support across the client lifecycle
- Develop a deep understanding of customers' business goals, communications strategies, and use cases to build a plan alongside a dedicated customer success manager who helps them achieve their goals for Axios HQ.
- Advocate on behalf of customers’ needs to help inform product development and strategy
- Set an exceptionally high standard for customer service as we bring new clients onto Axios HQ - this can include responding …
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Benefits/Perks401(k) with company match Company equity Fair and equitable pay Fertility and family planning coverage Generous vacation policy Health insurance Learning and Development stipend Monthly work-from-home stipend Open, inclusive, and diverse work culture Paid parental leave Tele-mental health services
SkillsAccount management AI Customer service Customer Success SaaS Sales
Tasks- Advocate for customers' needs
3+ years