Account Manager

Account Manager

Department: Sales

Employment Type: Full Time

Location: Remote

Compensation: $80,000 - $130,000 / year

Description

Why Work Here?At Arkatechture, we have a simple shared mission: to build a sustainable organization built upon three pillars:  Do something meaningful, With a great team, Earning what you deserve.
We started in 2012 with a passion for data, business, and getting things done. We are a team of data lovers and technical experts who use our skills to help businesses big and small harness, utilize, and optimize their data. We are a small company constantly evolving to keep up with changing landscapes in the data world. 
We are proud of the community and culture that we’ve created at Arkatechture, and we have no intention of slowing down. We offer a competitive benefits package that includes: 

• A flexible work-from-home policy (work 100% remote)
• Open-concept offices in Portland, ME with an easy-going dress code, and fresh pots and pops all day (that’s coffee and popcorn!)
• Training & certificate reimbursement
• A competitive benefits package that includes medical, disability, life insurance and optional dental/vision
• 401K Retirement planning with company matching
• Generous paid time off and eleven paid holidays
• Employee recognition through milestone awards including annual PTO increases and a 4 day work-week at 3 years of service!
• Eligibility for employee ownership through our company SAR Program

All employees share our core values: put the team first, practice humility, take pride in everything we do, stay curious, care for our community & environment, take work seriously; ourselves not so much. The PositionArkatechture is looking for an Account Manager to help our customers  achieve their data-driven strategic goals. This role is focused on nurturing long-term customer relationships, driving increased Net Revenue Retention (NRR), and serving as a trusted partner to our clients.

As an Account Manager at Arkatechture, you partner with our CSM team to support customers’ engagement with our SaaS platform, Arkalytics. You’ll focus on building strong relationships with key stakeholders, ensuring customer satisfaction, and identifying opportunities to expand and grow our relationships. Leveraging your expertise in account management, you’ll work cross-functionally to deliver value, helping customers maximize their use of Arkalytics to achieve their goals.

Our ideal candidate is a proactive and results-driven professional with a proven track record in account management. You thrive in collaborative environments, enjoy building long-lasting relationships, and excel in delivering measurable outcomes for your customers.

How to ApplyPlease send a cover letter and resume with your application. You must submit both documents to be considered for the position.

Key Responsibilities

• Build and maintain strong relationships with senior stakeholders at various customer accounts to drive customer retention and growth.
• Proactively identify opportunities to expand customer usage of Arkalytics, leading to increased Net Revenue Retention (NRR).
• Collaborate with customers to understand their business needs, challenges, and goals, ensuring they achieve maximum value from Arkalytics.
• Partner with internal teams (Sales, Marketing, Product, and Customer Success) to deliver a seamless customer experience.
• Develop and execute account plans for key customers to drive satisfaction, retention, and upsell opportunities.
• Act as a trusted advisor, effectively communicating the value proposition of Arkalytics and guiding customers in their data-driven journey.
• Partner with CS to monitor customer health and satisfaction, addressing concerns promptly and identifying risks before they escalate.
• Provide regular updates on account performance, opportunities, and risks to internal stakeholders.
• Stay current on industry trends, particularly within financial services and SaaS, to better support customers and identify opportunities.
• Travel to customer locations and industry events as needed to build relationships and deepen partnerships.

Skills, Knowledge and Expertise

Minimum Qualifications:

• 3-5 years of experience in an account management role, working directly with senior stakeholders.
• Proven success in building and maintaining strong customer relationships, with a focus on driving increased Net Revenue Retention (NRR).
• SaaS experience is required; familiarity with data-driven or business intelligence platforms is highly preferred.
• Strong communication and presentation skills, with the ability to engage and influence senior executives.
• Excellent organizational skills, with the ability to prioritize and manage multiple accounts effectively.
• Proven ability to identify upsell opportunities and drive additional revenue.
• A collaborative working style with an ability to partner with various internal stakeholder groups.

Preferred Qualifications:

• Experience in the financial services industry, especially with credit unions or community banks.
• Experience working with a start-up or scale up.
• Familiarity with account management tools such as HubSpot, Salesforce, or other CRM platforms.
• A growth-mindset with a passion for continuous learning.
• Comfort working in a dynamic environments with a willingness to do whatever it takes to get a job done.
• A passion for solving customer challenges and driving business outcomes.

Apply