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Account Manager - NursingHomes.com

Minneapolis, MN, United States

Company Description

About A Place for Mom

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day:

  • Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
  • Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
  • Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
  • Win The Right Way: We see organizational integrity as the foundation for how we operate.
  • Embrace Change: We innovate and constantly evolve.

Job Description

Reporting to the Director of Business Development & Account Management, the Account Manager (AM) plays a key role in increasing revenue by ensuring customers are successfully set up on NursingHomes.com and ensuring they are deriving value. They are the first point of contact for our executive clients and expected to provide first-class levels of customer service, while securing customer subscriptions.

The day-to-day duties of the Account Manager are to provide new customers with a customized onboarding experience and help existing customers maximize the value they receive from NursingHomes.com by ensuring their profiles are filled with robust content, they understand performance, and they are generating reviews.

Who you are

The ideal candidate is an account manager with experience selling to and expanding relationships with corporate contacts and executive teams. You are highly results oriented and dedicated to working with our customer organizations to grow their businesses. You are an excellent communicator – both verbal and written – with tremendous analytical and follow up skills. You are motivated by working within a dynamic environment and being part of a high-potential digital innovation that connects Caregivers to Nursinghomes.

Responsibilities

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