Account Manager I - Tempus
Home Location-IN (INH01)
This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.
This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.
Job Description- Under direct supervision, works in support of assigned long-term client relationships. Provides sales or consultative support to clients and serves as the liaison between clients and operational servicing units. May participate in pricing and resource discussions and in developing the scope of service provided to existing and potential clients.
- Serves as point of contact for client matters. May help identify and develop new servicing opportunities with existing clients to build and maintain a long-lasting relationship. Utilizes basic industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities.
- Involved in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed. Will work with in-house counsel and clients on contract negotiations. This includes the review of the servicing agreements to ensure contract terms meet servicing guidelines.
- Analyzes, assesses and documents client requirements. Forecasts and tracks key account metrics May identify customization needs, and work with service partners to implement.
- Supports processes outlined in the contract and independently resolves challenges regarding implementation and production issues. Works towards finding the best solution to maintain a positive client relationship.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives …
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RestrictionsMay not be available in all geographic locations Position may not be available in all geographic locations Remote position This position may not be available in all geographic locations Work may be performed from a quiet, confidential space in a home location, approved by PNC
Benefits/PerksCareer Advancement Dental and vision options Dependent care reimbursement Disability protection Flexible work environment Incentive eligible Life Insurance Pension Remote position Remote work Stock purchase plans Vision options
Tasks- Analyze client requirements
- Negotiate contracts
- Provide sales support
- Support client relationships
Account management Business Objectives Consultative Support Critical thinking Customer Needs Customer Relationship Management Customer solutions Customer Support Decision making Decision Making and Critical Thinking Effective Communication Effective Communications Flexibility Flexibility and Adaptability Implementation Managing Multiple Priorities Negotiating Problem Management Relationship Management Risk Management Sales Secure payments Software Solutions
Experience2 years
Education