Account Manager (HealthTech / Pharmaceutical Manufacturers)

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
 

The Account Manager (HealthTech / Pharmaceutical Manufacturers) will provide support for customers of Surescripts within the healthcare ecosystem of health tech vendors, health plans, health systems, pharmacies, and pharmaceutical manufacturers. The Account Manager will work directly with the clients to understand reporting and data needs, address business problems, and advance planned goals and strategy. The Account Manager will collaborate with all groups within Surescripts, most notably Sales, Customer Support, Product Innovation, Data & Analytics, Marketing, & Finance to drive valued results.

• Proactively assess client business needs and partner in building a roadmap to address those needs.

• Translate customer business needs into service requirements.

• Develop highly effective relationships with customers and solicit feedback to bring back to internal business units.

• Train and educate other Account Managers.

• Coordinate pilots and early adoption opportunities with our customers to gain adoption and utilization.

• Escalate customer concerns that require intervention from management or other internal business units.

• Ensure customers know the benefits and value of Surescripts products to help drive adoption and utilization of Surescripts products.

• Apply understanding of customers’ strategic plans and share with internal partners.

• Protect, retain, and grow customer base.

• Identify and manage growth opportunities through lead generation to sales.

• Identify opportunities to increase utilization and adoption of products and services.

• Lead the preparation and design of account reviews to evaluate client demands and product utilization.

• Propose business enhancements to reduce errors, increase routing efficiency, and growth of enablement and utilization of Surescripts products.

• Attend annual internal meetings & select conferences within the United States (1-3 times a year approximately).

Basic Requirements:

• Bachelor’s degree or equivalent experience.

• 5+ years of experience in account management and/or customer success management.

• 3+ years of account management experience working with pharmaceutical manufacturers / life sciences companies.

• Experience working with and being knowledgeable of a complex product suite.

• Experience pulling customer related reports, reviewing and analyzing data for accuracy, and sharing insights.

• Experience using Salesforce.com or another Customer Relationship Management (CRM) tool.

• Experience in the healthcare / healthtech industry.

Keywords: account manager, account management, healthcare, health tech, pharmaceutical manufacturers, life sciences, health tech vendors, …