Account Manager, Custom

The Account Manager, Original Custom is responsible for the overall health and performance of their respective portfolio including list management, acquisition of new titles and projects, annual moderate growth in portfolio value, and delivering on customer's requested needs in their original content print or digital product. The Account Manager is responsible for developing strong author relationships, communication across stakeholder groups, and demonstrating introductory level project management skills. The Account Manager must collaborate with the sales and marketing teams and is responsible for demonstrating and training our custom capabilities/products to our existing customers.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We strongly encourage and welcome applications from individuals of all backgrounds, including women and people of color, to apply for this role. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. We believe in fostering a diverse and inclusive workplace, and we recognize that unique perspectives and experiences contribute to the strength of our team. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. We value your potential, and we are committed to providing a supportive and inclusive environment where all individuals can thrive and contribute their best.

Major responsibilities include, but are not limited to:

• Strategically manage a base of up to $3M in portfolio revenue by managing publishing cycles of individual titles, ensuring all customers are in a solution that meets their individual/course needs, and identification of growth strategies.
• Analyze sales and production reports to maintain and grow portfolio key indicators, including: profitability, manuscript delivery, and overall portfolio value.
• Account Managers are responsible for all author communication during product lifecycle including manuscript deadlines, proofing deadlines, contracts, and pricing communications. Nurture collaborative relationships with field sales teams, following established communication protocols, and limited campus travel.
• Account managers are responsible for annual price increases, monitoring orders/backorders, and maintaining a profitable gross margin on all new signed projects.
• Ensure tracking is up-to-date for all programs including BC14, Salesforce.com; update notes to reflect all conversations and events with authors/potential customers.
• Service and demonstrate our products and capabilities to existing and potential authors.
• Provide all necessary documentation to editorial assistants, media editors, and CPMs in a timely fashion to ensure there are no delays in project production.
  Schedule editorial launch meetings for all new/complex projects.
• Assist Sr. and Exec. account managers with additional projects ex. attrition reports, development of training tools, documentation on best practices, etc.

Required Qualifications:

• Bachelor's Degree.
• Experience communicating complex topics verbally and in writing to diverse audiences and stakeholders.
• Experience applying strong interpersonal skills and emotional intelligence.
• Experience in conflict resolution/negotiation.
• Proven ability to juggle multiple priorities and adapt as priorities shift.
• Proven ability to creatively problem solve.
• Ability to focus on results and work toward corporate goals.
• Experience demonstrating detail-orientation and ability to track details of projects/database information.
• Experience managing stressful situations.

Preferred Qualifications:

• Experience in publishing, college textbook sales or customer service.
• Experience in digital publishing.
• Previous database management skills.
• Experience analyzing data to create action plans.
• Demonstrated track record as lifelong learner; affinity for continuous learning and adaptation.

Salary Range: $51,000 - $61,000/year

Exemption Status: Exempt

Physical Requirements:

Must be able to multi-task; critical thinking and analytical skills; ability to deal with multiple interruptions and competing priorities. Requires long periods of close concentration. Must be able to travel occasionally and work more than 40 hours/week as needed.

This position is eligible for remote employment, excluding the following locations: Alaska, Arkansas, Hawaii, Mississippi, Nevada, South Dakota, West Virginia, Wyoming.

Benefits 

Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee’s date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees. 

• Competitive pay and bonus plan
• Generous Health Benefits (Medical, Dental, Vision)
• Contributions to your 401k retirement account through Fidelity 
• Generous paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day , Juneteenth, Indigenous People's Day, Election Day, and more!)
• Employee Assistance Program, Education Assistance Program
• 100% employer-paid life and AD&D insurance
• And much more!

Macmillan Learning is a privately-held, family-owned company that inspires what’s possible for every learner. We envision a world in which every learner succeeds. Through our content, tools and services, we aim to make that a reality. To learn more, please visit macmillanlearning.com, join our Macmillan Community, stay connected to our Learning Stories blogs, or see us on LinkedIn, Facebook, or X. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a global media company headquartered in Stuttgart, Germany.

We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. You can read more about our Diversity, Equity, & Inclusion initiatives here.

The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education’s guidance.  Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.