Account Manager, Custom

The Account Manager, Original Custom is responsible for the overall health and performance of their respective portfolio including list management, acquisition of new titles and projects, annual moderate growth in portfolio value, and delivering on customer's requested needs in their original content print or digital product. The Account Manager is responsible for developing strong author relationships, communication across stakeholder groups, and demonstrating introductory level project management skills. The Account Manager must collaborate with the sales and marketing teams and is responsible for demonstrating and training our custom capabilities/products to our existing customers.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We strongly encourage and welcome applications from individuals of all backgrounds, including women and people of color, to apply for this role. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. We believe in fostering a diverse and inclusive workplace, and we recognize that unique perspectives and experiences contribute to the strength of our team. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. We value your potential, and we are committed to providing a supportive and inclusive environment where all individuals can thrive and contribute their best.

Major responsibilities include, but are not limited to:

• Strategically manage a base of up to $3M in portfolio revenue by managing publishing cycles of individual titles, ensuring all customers are in a solution that meets their individual/course needs, and identification of growth strategies.
• Analyze sales and production reports to maintain and grow portfolio key indicators, including: profitability, manuscript delivery, and overall portfolio value.
• Account Managers are responsible for all author communication during product lifecycle including manuscript deadlines, proofing deadlines, contracts, and pricing communications. Nurture collaborative relationships with field sales teams, following established communication protocols, and limited campus travel.
• Account managers are responsible for annual price increases, monitoring orders/backorders, and maintaining a profitable gross margin on all new signed projects.
• Ensure tracking is up-to-date for all programs including BC14, Salesforce.com; update notes to reflect all conversations and events with authors/potential customers.
• Service and demonstrate our products and capabilities to existing and …