Account Manager, Claims Vendor Management (Hybrid or Remote)

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. 

Join us and play your part in something special!

Vendor Account Manager is responsible for managing vendor engagement, performance management, and serves as the primary liaison for claims vendor services. The associate will collaborate with claims stakeholders to identify vendor partners that meet our qualitative requirements while supporting expense management. The ideal candidate must be a strategic thinker with strong communication & presentation skills and can effectively analyze metrics and identify trends to support productive vendor partnerships.

Responsibilities

• Responsible for administering pipeline for potential vendors, negotiating rates, and participating in the onboarding process

• Participates in the stewardship and vendor renewal process to ensure vendor adherence to our guidelines and expectations

• Gather data and run reports necessary to analyze Key Performance Indicators (KPIs), to measure and evaluate vendor performance

• Collaborate with claims stakeholders to understand business needs and participate in the creation of vendor project plans to address

• Assist in the Implementation of a reporting structure to analyze Key Performance Indicators (KPIs), to measure and evaluate vendor performance

• Primary point of contact for claims vendor service needs

• Prepare vendor performance success to be delivered to key partners, senior leaders, and associates

• Manage and maintain vendor database

• Maintain updated information on internal platforms to support departmental objectives

• Assist with departmental and organizational projects

Education

• Bachelor’s degree or equivalent work experience required

Certification

• Claims designations and/or certifications preferred

Work Experience

• 3-5 years of account management, and/or property/casualty commercial insurance account management experience.

• Associate level Claims or insurance experience.

Skill Sets

• Experience assisting with the management of vendor onboarding, stewardship, and performance management

• Proven ability to resolve issues with multiple stakeholders and maintain continuity of effective relationship management

• Comfortable participating in meetings with various stakeholder levels and excellent communication skills

• Detail oriented with strong analytical and problem-solving skills

• Strong organizational and time management skills

• Thinks innovatively about customer service and providing efficient solutions

• Operate with minimal supervision and comfortable working on a virtual team

• Ability to work collaboratively with diverse team members

• Intermediate skill level with Microsoft Excel, Word, PowerPoint and SharePoint

• Flexibility and diligence

• Self-starter with a bias toward action and strong sense of personal accountability for results

• Strong interpersonal, analytical, and problem-solving skill set that includes a collaborative approach

• Strong desire for continuous improvement

US Work Authorization

• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The national average salary for the Account Manager, Claims Vendor Management is $52,000 - $76,230 with 20% bonus potential.

Who we are: 

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. 

 

We’re all about people | We win together | We strive for better 

 

We enjoy the everyday | We think further 

 

What’s in it for you: 

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.  

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.  

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.  

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.   

• Markel offers hybrid working schedules of 3 days in the office and 2 days remote.    

 

Are you ready to play your part? 

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you. 

 

Caution: Employment scams 

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: 

• All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

• All legitimate communications with Markel recruiters will come from Markel.com email addresses. 

 

We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com. 

 

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.  

  

Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.    

No agencies please.

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