Account Executive

Job Description: Account Executive – SaaS Retail Software

Location:  Fully Remote (with annual team events)
Reports To:  Sales Manager
Salary Range:  $50-70K

 Celerant Technology Corp. is a leading provider of state-of-the-art multichannel retail software; enabling retailers of all verticals to more efficiently and effectively maintain operations and increase profitability. Our advanced software manages all channels of retail through one system with real-time inventory visibility, allowing retailers to better serve customers in stores, online and on-the-go.

Celerant Technology is a successful software company that is rapidly expanding. The main headquarters are located in Iselin, New Jersey, with additional offices in Atlanta, GA Westminster, CA, and Texas. Celerant offers a few different all-in-one systems, including Stratus Retail and Retail Star provided by CAM Commerce. All sales, marketing, development, quality assurance, project planning/implementation, training and technical support are completed in-house.

For more information, visit us at www.celerant.com

About the Role:
We are looking for a dedicated and client-focused Account Executive to manage and nurture relationships with our retail clients. This role is ideal for someone who thrives on building trust, delivering value, and driving growth through upselling and cross-selling.

As an Account Executive, you will oversee a portfolio of 100-150 existing retail clients, serving as their primary point of contact. Your mission is to ensure client satisfaction, act as a trusted liaison between the client and our internal teams, and help clients maximize the value of our SaaS retail software solutions through education and upselling.

Key Responsibilities:

• Client Relationship Management:
  • Build and maintain strong, long-term relationships with assigned retail clients.
  • Act as the primary liaison between clients and internal departments, ensuring clear communication and timely resolution of issues or requests.
  • Proactively engage with clients to understand their needs, challenges, and goals, positioning yourself as a trusted advisor.
• Education & Upselling:
  • Educate clients on the full range of our SaaS retail software offerings, including point-of-sale systems, eCommerce platforms, and digital marketing tools.
  • Identify opportunities to upsell additional services or features that align with clients’ business objectives.
  • Deliver tailored recommendations and product demonstrations to showcase how additional solutions can drive client success.
• Client Advocacy:
  • Act as a voice for the client within the company, advocating for their needs and ensuring they receive exceptional service.
  • Collaborate with sales, customer support, and product teams to address client concerns and …