Account Executive

Job Description: Account Executive – SaaS Retail Software

Location:  Fully Remote (with annual team events)
Reports To:  Sales Manager
Salary Range:  $50-70K

 Celerant Technology Corp. is a leading provider of state-of-the-art multichannel retail software; enabling retailers of all verticals to more efficiently and effectively maintain operations and increase profitability. Our advanced software manages all channels of retail through one system with real-time inventory visibility, allowing retailers to better serve customers in stores, online and on-the-go.

Celerant Technology is a successful software company that is rapidly expanding. The main headquarters are located in Iselin, New Jersey, with additional offices in Atlanta, GA Westminster, CA, and Texas. Celerant offers a few different all-in-one systems, including Stratus Retail and Retail Star provided by CAM Commerce. All sales, marketing, development, quality assurance, project planning/implementation, training and technical support are completed in-house.

For more information, visit us at www.celerant.com

About the Role:
We are looking for a dedicated and client-focused Account Executive to manage and nurture relationships with our retail clients. This role is ideal for someone who thrives on building trust, delivering value, and driving growth through upselling and cross-selling.

As an Account Executive, you will oversee a portfolio of 100-150 existing retail clients, serving as their primary point of contact. Your mission is to ensure client satisfaction, act as a trusted liaison between the client and our internal teams, and help clients maximize the value of our SaaS retail software solutions through education and upselling.

Key Responsibilities:

• Client Relationship      Management:
  • Build       and maintain strong, long-term relationships with assigned retail       clients.
  • Act as       the primary liaison between clients and internal departments, ensuring       clear communication and timely resolution of issues or requests.
  • Proactively       engage with clients to understand their needs, challenges, and goals,       positioning yourself as a trusted advisor.
• Education & Upselling:
  • Educate       clients on the full range of our SaaS retail software offerings,       including point-of-sale systems, eCommerce platforms, and digital       marketing tools.
  • Identify       opportunities to upsell additional services or features that align with       clients’ business objectives.
  • Deliver       tailored recommendations and product demonstrations to showcase how       additional solutions can drive client success.
• Client Advocacy:
  • Act as       a voice for the client within the company, advocating for their needs and       ensuring they receive exceptional service.
  • Collaborate       with sales, customer support, and product teams to address client       concerns and implement solutions efficiently.
• Retention & Growth:
  • Monitor       client satisfaction and retention metrics, taking proactive steps to       address potential churn risks.
  • Consistently       achieve or exceed upsell and client satisfaction targets.
• Team Collaboration:
  • Participate       in annual team weeks with the account executive team, as well as sales       and marketing teams, to align on goals, strategies, and best practices.
  • Contribute       insights and feedback from clients to help refine and improve our       products and services.

Qualifications:

• Proven experience in account      management, client success, or a similar role, preferably within the SaaS      or retail technology industry.
• Exceptional interpersonal and      communication skills, with a talent for building trust and rapport.
• Strong organizational and      time-management skills, capable of managing a large client portfolio      effectively.
• Experience educating clients      on technical solutions and identifying upsell opportunities.
• Tech-savvy and comfortable      using CRM tools (e.g., HubSpot) and communication platforms.
• Self-motivated and      results-driven, with a passion for delivering exceptional client      experiences.
• Ability to work effectively      in a fully remote environment.

Preferred Experience:

• Background in SaaS,      technology, or retail.
• Familiarity with retail      software solutions such as POS systems, eCommerce platforms, and digital      marketing tools.

Why Join Us?
At our company, we believe in empowering businesses with innovative retail software solutions. As an Account Executive, you’ll play a crucial role in helping clients succeed while contributing to the growth of a forward-thinking company. Join a supportive, collaborative team environment with opportunities for professional development and a chance to make a real impact. To learn more about our company, please visit: https://www.celerant.com/company-culture/

Application Process:
If you are passionate about client success and driving growth through education and relationship-building, we’d love to hear from you! Apply today with your resume and a brief cover letter highlighting your relevant experience.