Absence Onboarding Specialist

Job Classification:

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

The Absence Onboarding Specialist is part of the Group Insurance Onboarding team and leads the transition of new customers to Prudential's platforms for Absence-related products and services (FMLA, State Leaves, ADA, etc.) across all market segments. This role oversees in-force customer changes and coverage enhancements, ensuring an outstanding customer experience for Premier and National Account segments.

As a key influencer, the Absence Onboarding Specialist collaborates with internal partners (Operations, Distribution, Claims, Underwriting, Client Data Management) and external partners (Customers, Brokers, TPAs), including third-party vendors. This highly visible, customer-facing role demands exceptional leadership in Absence Onboarding activities.

The current employee work arrangement for this position is fully virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.

What you can expect:

• Strategic Leadership: Coordinate the end-to-end Absence implementation process, providing expert guidance and mentoring team members.

• Collaboration: Partner closely with Account Management, Implementation Managers, and internal business partners to ensure a smooth onboarding process.

• Customer Consultation: Offer expert customer consultation on case administration, regulatory guidance, and complex case structure designs. Mentor team members in delivering exceptional customer service.

• Client Engagement: Engage with clients to gather and document business requirements, ensuring accurate and timely deliverables. Establish administrative processes and systems, and mentor others in client engagement best practices.

• Issue Resolution: Proactively manage issue resolution, collaborating with customers, TPAs, Brokers, internal management, and partners to ensure successful implementations. Provide strategic guidance and mentorship in issue resolution techniques.

• Project Leadership: Lead complex customer acquisitions and conversions, demonstrating advanced project management skills. Mentor team members in managing complex projects.

• Continuous Improvement: Drive continuous improvement by regularly reviewing and enhancing processes. Document and share best practices, championing innovation and efficiency.

• Subject Matter Expertise: Maintain expertise in Absence and leave products, processes, and systems. Stay engaged with marketplace webinars and courses, sharing insights with team members and partners.

• Strategic Projects: Support cross-functional projects and team-specific enhancements, identifying trends and driving initiatives for continuous improvement.

• Mentorship and Training: Support training and mentorship of new team members, fostering growth …