Workflow Operations Manager

Imagen Technologies is a high growth healthcare startup enabling patients to be diagnosed, treated, and managed at their primary care appointment (vs. having to refer out to hospitals, imaging centers and other slow and expensive options). Today, we’ve built an AI-enabled platform that enables patients to receive immediate diagnostic tests, immediate results, and immediate next steps – all in a single Primary Care appointment. For example: through our platform, women across the U.S. are now receiving comprehensive breast imaging, results, and specialist-driven next steps at their local Primary Care office, condensing a multi-month diagnostic journey into 60 minutes. 

With over $160m in funding from Google Ventures and some of the largest clinical networks in the country, we are rapidly expanding this platform across the U.S. - from 7 states and 50,000 patients in 2022, to 16 states and 500,000 patients in 2023. By 2026, we will be delivering care across 35 states and to more than 5m patients per year.  

We’re looking for a Workflow Operations Manager that will partner with customer stakeholders to ensure the successful integration of multi-modality medical imaging into primary care and multispecialty settings across the United States. In this role, you will be responsible for helping practices navigate the implementation of Imagen’s imaging and diagnostic services with new ordering and scheduling practices, patient management, and overall end-to-end workflows. The success of our customers depends on you, so our ideal candidate is deeply empathetic, an excellent communicator, and adept at stakeholder management. Our ideal candidates have healthcare experience, excellent customer-facing communication skills, and a track record of successful change management.

Responsibilities

• Be responsible for a smooth transition of customer workflows, building working relationship with customer team and getting buy-in from those who may be resistant to change
• Conduct comprehensive assessments of current workflows at customer sites to understand and document the existing processes, pain points, and opportunities for improvement. Document the patient and data flow, including flowcharts
• Identify opportunities for automation and integration with customer’s EMR/RIS, to optimize workflows, eliminate redundancies, and increase efficiency
• Develop customer specific workflows that optimize resource utilization, minimize redundancies, and enhance patient care delivery. Collaborate with customer and propose adjustments as needed
• Work with new Imagen customers to optimize patient volume and compliance for imaging and diagnostic services at provider offices 
• Work in collaboration with the customer success and customer engagement …