Wine Advisor (Uncapped Commission - Remote Sales UK)

At Naked Wines, we're all about giving our customers the very best experience - from the wines they buy to the service they get.

We're looking for some seriously talented and enthusiastic people with a flair for sales through service, to join our high-achieving Wine Advisor Team. You'll need to be confident, positive and ready to smash targets. To be successful, curiosity and resilience are essential.

What will I be doing?

You can choose to work fully remotely or in our UK head office in central Norwich or a blend of both, whatever works best for you.

As one of our Wine Advisors, you’ll be responsible for:

• Calling existing customers (who we call our Angels) to maximise sales revenue by upselling our products and services
• Enhancing their ongoing experience with Naked Wines - whether that's picking the perfect case (or 2…or 3) or helping them discover new wines and winemakers and reminding them of all of their Angel benefits
• Exceeding customer expectations by understanding their needs using; open questions, their purchase history, building relationships and actively listening
• Having the discipline, resilience and ambition to hit your targets, day in, day out. This is an essential part of the job
• Working as part of a team to create a positive and motivated atmosphere

When you first join us you’ll begin by learning the ropes of 5* Naked-style service within our Customer Happiness Team:

• Taking and making calls to help our Angels make the most of their accounts, helping them track their deliveries and learn about our crowd-funded wines and winemakers
• If needed, we'll ask you to reply to and send emails, too
• We genuinely care about our customers (and each other), so an honest and empathic approach is a must

Requirements

That's just the start - we're strong on ethos and believe in what we do, so we’ll give you the freedom to knock our customers' socks off and it'll be up to you to do it. A few key qualities that we’re looking for are:

• The ability to provide excellent customer service, take responsibility for your actions and maintain a hunger to succeed and consistently smash your targets
• A personal, professional and positive style that makes for loyal, happy customers
• Outstanding listening and communication skills
• Strong influencing skills and the ability to overcome objections whilst always doing what’s right for the customer
• Confidence without the big ego
• Calm under pressure …