VP, Technology Program Leader- Digital Servicing

Job Description:

Role Summary/Purpose:

The VP, Technology Program Leader- Digital Servicing is responsible for driving digital servicing initiatives across multiple Agile Release Trains (ARTs) within a Scaled Agile Framework (SAFe) environment. The key responsibilities include strategic program oversight, team leadership, cross-functional collaboration, and execution of digital servicing features to enhance customer experience and operational efficiency.  This role will manage a team of release train engineers and scrum masters executing on the Mobile Apps Train, the Vista Train, the SyPI Train, and the PayPal Credit Train.

It will be essential that this leader has a strong SAFe background, strong influencing skills, prior experience managing people and complex programs as well as a collaborative approach to building relationships in a cross-functional team environment.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Provide strategic and tactical program leadership and oversight across 25+ agile teams aligned to 4 Agile Release trains with a $30MM+ annual budget.
• Lead, mentor and develop a team of highly motivated and skilled release train engineers and scrum masters.
• Collaborate and work cross functionally to drive execution of features that span across multiple agile teams with a focus on increasing NPS, decreasing call costs and driving digital adoption.
• Leverage Scaled Agile ceremonies to facilitate organization and collaboration across teams/trains.
• Partner with key team members (including Product Management, Architecture & Engineering, client functional leaders, and other stakeholders) to implement digital servicing features and provide ongoing communication through project execution.
• Foster a high-performance culture by coaching teams on agile best practices, quality releases, and metric-driven decision-making.
• Guide teams in change management, release readiness, and accountability for error-free deployments.
• Utilize metrics and reporting tools to improve team performance and decision-making.
• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s Degree and 10+ years of IT experience or, in lieu of a degree, 12+ years of IT experience
• Minimum 5+ years of leadership experience driving a rigorous program across large financial services or technology businesses.
• Minimum 3 years of people leadership experience

Desired Characteristics:

• Results driven, strategic and conceptual thinker with a high level of initiative.
• Track record of creative problem solving and ability to thrive in a cross functional and virtual environment.
• Experience in consumer financial services.
• Results driven, strategic and conceptual thinker with a high level of initiative.
• Certified Scaled Agile Framework (SAFe) professional.
• Superior oral, written, and client communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups.

Grade/Level: 14

The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: